Account Manager

The Account Manager represents the full range of our client's packaging products and services to assigned customers, while leading the account planning cycle and ensuring customer needs and expectations are met. Assigned to a specific geographic region, the Account Manager is responsible for achieving year-over-year revenue and margin growth targets and building strong, long-term relationships that drive business success.

Responsibilities

• Serve as the primary point of contact for all client needs and concerns
• Build and strengthen client relationships to foster long-term partnerships
• Maintain accurate client records, including contract updates and renewals
• Collaborate with sales leadership and internal teams to develop strategic marketing plans and ensure KPIs are met
• Develop a deep understanding of our products and services to effectively upsell and cross-sell
• Follow and co-create a regional account planning process that sets mutual performance objectives, financial targets, and key milestones for growth and retention
• Meet assigned revenue and margin targets for profitable sales growth
• Coordinate internal resources-including support, service, and management-to meet account objectives and customer expectations
• Drive opportunity pipeline growth and overall account profitability
• Achieve regional customer objectives as defined by company leadership
• Manage account plans and conduct internal and external business reviews in line with company standards
• Maintain high customer satisfaction ratings
• Complete required training and development objectives within designated timelines
• Engage Sales Directors, technical experts, and other resources to expand market share globally
• Work closely with Customer Service and Technical Representatives to ensure satisfaction and resolve issues

Required Qualifications

• Bachelor's degree or equivalent
• Minimum 3 years of B2B enterprise outside sales experience
• Experience in printing, flexible packaging, CPG, folding carton/corrugated, and tags & labels markets preferred
• Background in selling technical solutions involving flexible materials, material sciences, supply chain services, or chemicals/raw materials is a plus
• Proven success in solution-oriented sales and long-term contract models
• Consistent track record of exceeding sales goals in regional account management roles requiring strong negotiation skills
• Comfortable with structured sales processes and methodologies for account planning and long sales cycles (9-18 months)
• Familiarity with RADAR, Strategic Selling, SPIN Selling, Solution Selling, or similar methodologies is a plus
• Entrepreneurial mindset with strong commitment to excellence
• Exceptional organizational, leadership, communication, and presentation skills
• Self-motivated, resourceful, and adaptable to a fast-paced environment
• Skilled in relationship building and networking with senior-level stakeholders
• Highly detail-oriented and proficient in Microsoft Office
• Experience with CRM tools such as Salesforce
• Ability to work effectively in a remote environment and travel extensively (50% or more)

Desired Skills and Experience Account Management, Sales, Business Development, Territory Management, Packaging, Packaging Design, Flexo, Flexographic, Consumables