Technical Solutions Consultant

About The Role The Technical Solutions Consultant works cross-functionally to support Xtremepush’s largest and most complex customers. In this role, you will partner closely with Account Managers, Account Executives, and internal technical teams to help customers successfully implement, adopt, and maximise the value of the Xtremepush platform. You will own the ongoing technical relationship throughout the customer lifecycle, acting as a trusted advisor to customer product, engineering, and marketing teams. You will guide clients on platform implementation, data architecture, channel configuration, and long-term engagement strategies. As the technical counterpart to the client’s product and engineering teams, you will help drive adoption of Xtremepush’s data, engagement, and reporting capabilities. You will also collaborate with internal product teams to share feedback and emerging requirements from advanced enterprise customers. Your focus will be enabling customers to deliver high-impact use cases such as dynamic content, personalisation, real-time engagement, and predictive analytics while ensuring strong technical deployment and platform adoption. This is a remote role. Key Responsibilities

• Build and maintain strong relationships with key stakeholders within assigned enterprise accounts.
• Own the technical elements of customer accounts, supporting integrations and platform configuration across web and mobile environments.
• Drive technical adoption and maturity of the Xtremepush platform across customer organisations.
• Support customer engineering teams with the implementation and customisation of Xtremepush SDKs and APIs.
• Advise customers on project setup, data architecture, platform configuration, and launch planning.
• Empower customer product and engineering teams to use the platform independently and efficiently.
• Communicate product capabilities, implementation plans, and deployment timelines with both customers and internal teams.
• Document technical requirements, project scopes, timelines, goals, and customer success metrics.
• Validate technical feasibility and product use cases for new deployments or launches.
• Collaborate with customer marketing, product, and engineering teams to align platform usage with their technology stack and business goals.
• Partner with customers to design technical adoption plans and scopes of work aligned with marketing and engagement objectives.
• Coordinate technical resources across Xtremepush teams including Technical Support, Engineering, and Product Management.
• Lead client meetings and technical workshops both in person and virtually.
• Contribute to the design and improvement of support resources and self-service solutions for customers.
• Develop user-facing documentation and technical guidance to support long-term platform usage.

Your Experience And Qualifications

• Experience working in enterprise-level, client-facing technical roles.
• Strong relationship management skills with the ability to engage both technical and business stakeholders.
• Experience managing small to medium technical projects.
• Highly organised, proactive, and able to work independently.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences.
• Comfortable working in a fast-paced and dynamic environment.
• A strong problem solver with a curious mindset and attention to detail.
• Collaborative team player who works effectively with both internal teams (Solutions Architects, Account Managers, Technical Support, Executives) and external stakeholders.

Required Experience

• 3–5 years of experience in a related role such as Implementation, Technical Support, Solutions Consulting, or Customer Success within a technical SaaS environment serving enterprise customers.
• Technical background with experience in three or more of the following areas:

• Technical documentation
• APIs and integrations
• Martech tools (e.g., Google Tag Manager, ESPs, marketing automation platforms, ad platforms)
• Business intelligence tools (e.g., Tableau, Power BI)
• Programming or scripting languages
• Mobile and web technologies
• SQL and database querying

Location This is a remote role based in Melbourne, Australia. About Us Headquartered in Ireland with offices in the UK and US, Xtremepush is an Omnichannel Customer Engagement Platform powered by a built-in CDP. It enables high-velocity companies to build, grow, and retain strong customer relationships through personalised, relevant, and timely communication. With a true single customer view at its core, Xtremepush provides actionable customer intelligence that drives engagement, conversion, and revenue across all channels, while putting customer retention first. At Xtremepush, we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences, we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.