Role Description This is a part-time remote role for a Technical Account Manager at Dream Education. The Technical Account Manager will act as a primary contact for assigned learners, partners, and clients, ensuring their technical and service-related needs are understood and addressed. Daily responsibilities include managing accounts, responding to technical inquiries, troubleshooting platform issues, and coordinating with internal teams to resolve problems. The role involves supporting the implementation and adoption of Dream Education’s solutions, tracking ongoing requests, and providing clear, timely updates to stakeholders. The Technical Account Manager will also contribute to identifying opportunities for improving user experience and supporting growth initiatives.
Qualifications
- Account Management skills to build relationships, understand client needs, and ensure satisfaction.
- Technical Support and Troubleshooting skills to diagnose issues, explain solutions clearly, and guide users through resolution steps.
- Sales skills to identify opportunities, present solutions effectively, and support upsell or partnership discussions where relevant.
- Project Management skills to coordinate tasks, manage timelines, and collaborate with cross-functional teams to deliver solutions.
- Strong communication and interpersonal skills, with the ability to explain technical concepts in accessible language.
- Experience working in an EdTech, education, or SaaS environment is beneficial.
- Comfort with remote collaboration tools and the ability to work independently with minimal supervision.
- Relevant education or equivalent experience in technology, business, or a related field.