Payroll Officer

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally. Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the AU or NZ About the opportunity: The payroll officer is responsible for the administration of clients’ payroll processing. Our outsourced environment provides opportunities to deliver payroll services to clients with a team-based approach, offering diversity, learning opportunities and long-term career options that cannot be found in in-house payroll roles. This is an ideal next step for an experienced payroll officer looking to broaden their skillset and capabilities. What You’ll Get To Do Abide by Dayforce’s Code of Conduct, Values and Policies, and Procedures Be aware of and comply with all Dayforce and customer Information Security protocols Adhere to all Information Security Standards, Policies, and Procedures Provide Accurate And Timely Payroll Services, Including End-of-period payroll reconciliation & reporting NZ Payday Reporting Maintain personnel data and customer support databases to ensure systems reflect current information Answer incoming telephone calls, log requests, and assist with customer queries Attend team meetings and provide feedback and input on operational issues Participates in team learning and information sharing Meet all payroll deadlines as specified and agreed by Dayforce and Client End-to-end payroll processing as directed, ensuring compliance regarding legislative requirements Conducts analysis, problem solving and testing as appropriate/required for effective payroll delivery Provide accurate and timely first round reconciliation of payroll processes including main pays and off-cycle payments Provides assistance and support for queries from the client in payroll and use of aPay (Ascender Pay) Web Self Service. Provides assistance with the delivery of information to meet client report requirements via ad hoc reporting Skills And Experience We Value 2+ years' end-to-end payroll processing experience in high volume environment (processing 100 pays weekly and 500-1000 pays monthly) Experience with aPay (Ascender Pay) is a strong advantage but not mandatory - system training provided Track record of successful delivery of timely and accurate Payroll services Experience with complex payroll calculations e.g., NZ terminations/redundancies Strong knowledge and up to date awareness of NZ payroll legislation Excellent customer service - previous experience working in an outsourcing environment highly regarded but not required Strong analytical skills and intermediate Excel skills Excellent verbal and written communication skills At Dayforce, we are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as individuals of all ages, genders, sexual orientations, cultural backgrounds, abilities, and experiences. If you require support or accessibility accommodations during the recruitment process, please let us know, and we will ensure your needs are met. All data collected from this question will only be accessible by the DE&I team. No one from recruitment can view this data