David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Czech/Slovak-speaking Customer Representative to join their teams in Greece.
Position: Customer Service Representative
Location: Remote, Greece
Work model: remote
Employment type: Full-time
Remuneration: Base salary + bonuses.
DUTIES AND RESPONSIBILITIES:
- Handle all incoming contacts from the clients
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.
REQUIREMENTS:
- Native/fluent in Czech/Slovak & fluent in English (at least B2 level), both oral and written
- Ability to identify, apply and explain your product and/or service expertise with clarity
- Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
- Tech savvy and full proficiency with MS Office products
- Resident of Greece or ability to relocate under short notice.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Meal allowance
- Guidance and tools to reach your full potential
- And many others!
