Customer Success Manager

Want to be a key player in a fast-growing startup?

Data Talks is a fast-growing SaaS company that helps brands create a world-class customer experience, based on their data.

We’re now hiring a Customer Success Manager with a technical and commercial background, ideally from the sports&entertainment industry, who will be our main point of contact for customers from onboarding through to customer success and support, enabling them to unlock the most value from our Customer Data Platform.

In case we haven’t met before, here’s Data Talks in a nutshell

At Data Talks we talk data. We give every company the possibility to collect, analyze and act on their data - in order to create a unique customer experience. With our Customer Data Platform (CDP), companies can democratize and unify their data across all departments and create a world-class customer experience.

• Headquartered in Stockholm, we have an international and highly diverse team, with operations across Europe, the US, and APAC.
• Working with well-known customers including the Football Association of Ireland, Red Star Belgrade, Ferencváros, VFL Bochum 1848, PAOK, Collingwood and some of the European football and ice hockey leagues.
• Fast-growing, and highly focused on creating a compelling and attractive company culture.

But enough about us, let’s talk about you!Are you our next hire?

As a Customer Success Manager, you will play a vital role within the company, responsible for both existing and potential customer relationships as well as project deliveries. You will work directly with customers to ensure they get the most out of our Customer Data Platform.

You will focus on customer loyalty, building close, long-term relationships, and often stay with the same customers as long as they work with us.

Lastly, you will act as a liaison between our Product and Sales teams, incorporating product expertise and customer feedback.

What you will do at Data Talks:

• Onboarding new customers and ensuring they maximize the value of our Customer Data Platform.
• Developing and managing a Customer Success Plan with key accounts to capture and track success goals, measurement criteria, obstacles, and risks.
• Helping key accounts plan and understand the best ways to utilize our products based on their business needs, including specific strategies for fanbase growth, engagement, and commercial goals such as increasing ticket, merchandise, and sponsorship sales.
• Facilitating issue resolution, working with internal Operations, Support, Product, and Tech teams to resolve product or service issues, and providing progress updates to customers.
• Educating clients on marketing strategy, conversion optimization, analytics, and our platform to drive self-sufficiency.

To succeed in this role, we’re hoping you:

• Absolutely love analytics, marketing data, and communication.
• Have a Bachelor’s/Master’s degree in a technical/scientific discipline and/or Business degree.
• Have 3+ years of experience in Consulting, the SaaS industry, or a fast-growing tech startup, or have managed a CRM/CDP solution for 2+ years in the sports/entertainment industry.
• Are passionate about building strong, long-lasting relationships.
• Are both a hands-on problem solver and a strategic thinker.
• Possess excellent interpersonal and verbal/written communication skills to interact with diverse teams and technology skill levels.
• Have thought leadership qualities, with the ability to participate in and present your work and results with customers at conferences, webinars, and similar events.
• Are highly proficient in spoken and written English.
• Ideally, speak German to cater to our diverse customer base. Other languages are a plus and highly welcomed
• Are located somewhere in EU and are up for a fully flexible, remote working arrangement.

Your personality:

• Passionate about the possibilities with data, new technology, and sports/entertainment.
• Excited to take on new challenges and contribute to the success of a fast-growing team and company.
• Strong soft skills such as problem-solving, communication, and remaining calm in challenging situations.
• A team player who is motivated to make an impact by championing a great product.
• Enjoy working in an agile organization where decision-making is delegated.

Why join us?

• Opportunity to work at the forefront of MarTech.
• Freedom to plan your work and achieve results, paired with the responsibility to make an impact.
• An agile organization with a perfect-sized team and experienced colleagues.
• Co-workers with a knowledge-sharing mindset.
• Influence and make a real impact!

More things you might like about Data Talks:

• Short decision-making processes in an agile organization that moves forward fast.
• Emphasis on constant learning and personal development.
• Work with the latest advanced technologies.
• Customers leading the digital transformation in Nordic countries, Europe, the Middle East, and Asia.
• A culture-first company that ensures you love going to work and thrive here!