E-commerce Support Associate – Fully Remote UK (£26,000–£30,000)
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Overview
CV-BRIDGE LTD is looking for a customer-focused and digitally confident E-commerce Support Associate to join a fully remote UK-based team.
This entry-level opportunity is ideal for someone who enjoys helping customers, supporting online orders, resolving account or delivery queries, and working with e-commerce systems in a fast-paced digital environment.
Job Snapshot
🎯 Job Functions: Other | Administrative | Marketing and Sales
🏷️ Category: Customer Services
📍 Location: United Kingdom
🏠 Workplace: Remote
💼 Job Type: Permanent
⏰ Employment: Full-Time
🎓 Experience: Entry Level
📊 Salary: £26,000–£30,000 per annum
Key Responsibilities
- Respond to customer enquiries related to online orders, products, accounts, payments, and deliveries
- Provide support through email, chat, phone, and digital customer-service channels
- Assist customers with order updates, returns, exchanges, and basic account issues
- Maintain accurate records of customer interactions and support outcomes
- Liaise with internal teams to help resolve fulfilment, delivery, and product-related queries
- Escalate complex or sensitive issues when further support is required
- Support routine e-commerce administration and online customer-service processes
- Help maintain a positive and professional customer experience across digital channels
Requirements
- Strong written and verbal communication skills in English
- Good customer service and problem-solving abilities
- Comfortable using websites, email, spreadsheets, and online business systems
- Strong attention to detail and organisational skills
- Confident working with digital tools and learning new e-commerce platforms
- Professional, helpful, and customer-focused approach
- Ability to work independently and remain productive in a remote environment
- Previous customer service, retail, administration, or e-commerce experience is beneficial but not required
What We Offer
- Competitive £26,000–£30,000 annual salary
- Permanent, full-time position
- Fully remote working arrangement within the UK
- Structured onboarding and role-specific training
- Ongoing professional development and support
- Exposure to e-commerce and digital customer operations
- Clear opportunities for career progression
- Supportive and collaborative remote working environment
How to Apply
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