Dutch Speaking Customer Advisor in Greece!

Join a global leader in online delivery services, partnering with one of the most dynamic platforms in the food and grocery delivery sector. We are expanding our remote team in Greece and seeking enthusiastic, customer-focused individuals with fluent Dutch language skills to provide exceptional support. This is an exciting opportunity to work from anywhere in Greece, contributing to a high-impact project that ensures a seamless experience for millions of users daily. If you're passionate about customer service and ready to be part of a fast-growing industry, this role is for you!

Your Role and Responsibilities 📞💻

As a Remote Dutch-Speaking Customer Advisor, you will be the primary point of contact for Dutch-speaking customers, providing expert assistance and support for all their delivery-related needs. Your main responsibility is to deliver outstanding customer service, resolve inquiries efficiently, and ensure a positive experience for every user. This is a fully remote position, allowing you to work from anywhere within Greece.

Key responsibilities include:

• Customer Interaction: Engage with customers through various channels (e.g., phone, chat, email – specific channels will be detailed during training) to provide support in Dutch.
• Inquiry Resolution: Address a wide range of customer inquiries, including order status, delivery issues, payment questions, account management, and general platform assistance.
• Problem Solving: Efficiently troubleshoot issues and provide accurate, timely, and empathetic solutions to customer concerns, ensuring a satisfactory outcome.
• Service Excellence: Uphold the highest standards of customer service, ensuring every interaction is professional, courteous, and reflects positively on the brand.
• Information Provision: Clearly communicate platform policies, procedures, and service offerings to customers.
• Documentation: Accurately log all customer interactions, inquiries, and resolutions in our CRM system.
• Collaboration: Work effectively with remote team members and supervisors to escalate complex issues when necessary, ensuring a smooth and comprehensive resolution process.
• Continuous Learning: Stay informed about platform products, services, features, and any operational updates to provide the most current and relevant information to customers.

Candidate Profile 💡

We are looking for individuals who are not only fluent in the required languages but also possess a genuine passion for customer service, a proactive mindset, and the ability to thrive in a remote work setting.

Essential Requirements:

• Dutch Fluency: Native or C2 level equivalent proficiency in Dutch (both written and spoken) is essential for effective and empathetic communication with customers.
• English Proficiency: A professional working proficiency in English (B2 level or higher) is required for internal communication, training, and navigating internal tools and documentation.
• Customer Service Orientation: A strong passion for helping people and a commitment to delivering outstanding customer experiences.
• Communication Skills: Excellent verbal and written communication skills in both Dutch and English.
• Problem-Solving: Strong analytical skills and the ability to think critically to resolve customer issues efficiently.
• Empathy & Patience: High level of empathy, patience, and a positive demeanor to handle diverse customer situations.
• Adaptability: Ability to work effectively in a fast-paced and dynamic environment, adapting to changing workloads and priorities.
• Remote Work Capability: Demonstrated ability to work independently and maintain productivity in a remote setting.
• Technical Readiness: Access to a stable internet connection. All necessary equipment (laptop, headset, etc.) will be provided by the company.
• Location: You must reside in Greece and possess valid legal documents allowing you to live and work in the European Union/Greece.

Preferred Qualifications:

• Prior experience in customer service, call center, or the online delivery industry is a plus, but not mandatory.
• Familiarity with CRM software or online delivery platforms.

Compensation and Benefits 💰

This role comes with a comprehensive package designed to support your professional and personal life.

• Competitive Salary: An attractive base salary that recognizes your skills and contributions.
• Health and Life Insurance: Comprehensive coverage to ensure your well-being and peace of mind.
• Career Growth: Access to continuous training, professional development programs, and clear pathways for career progression within our global company and the exciting delivery services project.
• Relocation Package: For eligible candidates moving to Greece for this role, a comprehensive relocation package will be provided, including flight tickets to Greece and support with initial accommodation.
• Company-Provided Equipment: All essential work equipment will be supplied by the company, ensuring you have the tools you need to succeed remotely.
• Additional Benefits: Enjoy a range of additional benefits designed to foster a positive and rewarding employee experience.
• Fully Remote Work: Benefit from the flexibility and convenience of working from anywhere in Greece

Life in Greece 🇬🇷

Working remotely from Greece offers an unparalleled lifestyle, blending rich history and vibrant culture with stunning landscapes and a relaxed pace of life. Whether you're in a bustling city or a peaceful island, you'll have the opportunity to build a successful career while enjoying the beautiful Mediterranean environment and warm hospitality that Greece is famous for.