Customer Success Manager

Enterprise Customer Success Manager (Software)Location: Remote (UK-based)

Salary: up to £70k basic, plus 20% commission

• Benefits include:
• Private healthcare and Life Assurance.
• Enhanced Maternity/Paternity Leave.
• Annual bonus opportunity.
• Company Pension scheme

We are partnered with a fast-growing cloud-based software technology company with offices in London and Dublin. They are seeking a passionate and strategic Enterprise Software Customer Success Manager to join their team and drive long-term value for their most strategic enterprise accounts. This is a critical role focused on customer relationships and adoption; it is not a sales or commission-based position.

Reporting to the Head of Customer Operations, you will be the strategic partner for your accounts, focusing on ensuring customers achieve measurable value and long-term adoption of the solutions.

Key responsibilities:

• Own the customer relationship post-onboarding, driving adoption, satisfaction, and long-term retention.
• Design and implement adoption plans, define, measure, and communicate customer ROI/value plans.
• Build strong stakeholder networks from C-suite sponsors to day-to-day users.
• Act as the customer voice internally, sharing feedback with Product, and capturing/analysing data like NPS/CSAT to improve the customer experience.
• Lead Quarterly Business Reviews (QBRs) and partner closely with Account Management (on renewals/health), Onboarding/Services, and Support to manage the entire customer lifecycle.

What we're looking for:

• You are obsessed with customer success, thrive on building trust, and know how to embed complex software into large organisations.
• 5–7+ years' experience in Customer Success for B2B enterprise software.
• Proven ability to design adoption plans and drive measurable customer value.
• Excellent stakeholder management: confident engaging with C-suite and operations leaders.
• Strong commercial awareness; understanding how CS drives renewals and long-term account health.
• Analytical mindset: Able to use data, adoption metrics, and ROI modelling to inform actions and tell the value story.