Ops Leader VA

Reports to:

Operations Director

Schedule:

Monday – Friday, 8:00AM – 5:00PM (UK)

Mission & Impact:

This is a chance to join a high-performing team that is experiencing explosive 

growth in a highly regulated global industry.

Successful candidate will support the Operations Director (OD) as a genuine 

force-multiplier to create time, clarity and momentum across 

communications, calendars, systems and routines so that the department 

moves decisively every day. You will elevate inboxes and channels, keep 

agendas sharp and effective, surface risks early and help to turn chaos into 

excellence – all for the benefit of patients.

The OD spends their time primarily in a London HQ office, working with 

interdepartmental teams to grow the business and develop novel strategies in 

a fast-paced market. As such, the successful VA will need to be well equipped 

to support with a busy diary full of workshops, dashboard reviews and 

protected focus time to ensure the OD is operating at full capacity.

Key Responsibilities:Keep The OD Connected

• Own comms channels for the OD, intelligently triaging, tagging and 

routing, as well as drafting replies, queuing approvals and setting 

follow-ups

• Draft high-quality communications in professional UK business 

English; where necessary, adapt to the tone and language of the OD

Confidential Administration

• Work closely with the OD on important company matters, with access 

to sensitive data

• Represent the values and spirit of the OD at all times

Daily Rhythm

• Produce a Director Daily Brief for the OD for 9:00am UK 

• Dynamically manage OD priorities and commitments as the day 

evolves, given fast-paced startup environment

• Produce a EOD Sweep for the OD for 4:00pm UK

Drive Meeting Hygiene for the Operations Department

• Help to systemise input (e.g. agenda, briefings) and output (e.g. action 

items, minutes) data for Department meetings

• Support the OD to maintain supportive meeting culture, representing

them where necessary and following-up action items

Stakeholder Choreography

• Proactively chase updates, ETAs and documents with a clear 

escalation plan

• Maintain stakeholder maps and contact matrices 

Systems & Tools

During Onboarding, successful candidate will be provided full training across 

business systems and tools.

However, to ensure we maximise the effectiveness of the role we expect 

candidates to already have experience with:

• Microsoft Office (Word, PowerPoint, Excel)

• Asynch communication platforms (e.g. Teams, Slack)

• Cloud-based business phone systems

• Project management tools (e.g. Asana, Monday.com)

• CRM (e.g. Zendesk, HubSpot)

Education & Experience

• Minimum 12 months experience as a Virtual Assistant, with a 

preference for experience in a fast-growth environment

• Bachelor’s degree preferred but not required – we are open to 

candidates with diverse backgrounds

Must Have Skills

• Advanced people skills

• Incredible and professional business British English 

• Excellent computer system skills

• Persistent phone and email follow-up

• Process documentation

• Analytical mindset

Nice To Have Skills

• Familiarity with LLM systems

• Regulated supply-chain exposure

• Worked on a fast-paced team

Department Values

• Process Not People → fix systems instead of blaming staff

• Compliance is our Competitiveness → we resist the temptation of cutting corners for easy wins, and focus on delivering long-term value

• It’s about Discipline, not Motivation → consistency wins over time

• Small, Confident Steps Forwards → iterate rapidly towards big goals

Please submit the following form to apply:

https://cantourage-clinic.slack.com/archives/D09FS44QT7V/p1761231383077499