Technical Support Advisor (Eglish & Spanish - speaking) Remote DR03

Experience The Power Of a Game-changing Career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Technical Support Advisor (remote from Spain), you will be part of our team of game-changers who are powering the brands of the future in tech. What You Will Do In This Role

• Take incoming user requests from employees (via telephone, email, voicemail, chat)
• Log call details onto case management systems and provide response and resolution within SLA to customer.
• Solve technical requests/ incidents.
• Maintain knowledge and expertise associated with Blackberry-, Android-, iPhone und Windows Devices, MS Office, SAP, Print-Queue / Print Driver and many others.
• Follow progress / close service requests to a satisfactory conclusion on call management system.
• Proactively update customers with status and resolution progress.
• Monitor / progress all open queries in queue.
• Escalate potential service issues to appropriate level.
• Ensure contractual SLA is maintained.
• Achieve an excellent customer satisfaction level.

Concentrix Is a Great Match If You

• Have a proficient or bilingual level of Spanish and English
• Have excellent customer care skills
• Have good IT knowledge
• Are Windows environment literate
• Have excellent customer care knowledge and awareness
• If you are a team player
• Have flexibility with the rotating working hours and night shift.
• Desirable: 1 year in a customer service environment, preferably technical support

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s In It For You

• Full-time 39 hours/week permanent contract
• Schedule: Sunday–Friday (night shifts). Shifts run from 22:00 to 07:00, starting Sunday at 22:00.The final shift of the week runs from Thursday 22:00 to Friday 06:00
• Salary: 19.623 euros gross/year up to 3.000 euros gross/year bonus
• Opportunity to work remotely from Spain
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1711059