Customer Success Specialist with English (15:00 - 12:00)

Job Title Customer Success Specialist with English (15:00 - 12:00) Job Description Apply with Concentrix! At Concentrix, we deliver B2B Sales Services with a global footprint, accelerating B2B digital sales and customer success transformations for some of the world’s leading brands. Combining Strategy + Talent + Technology, we enable our clients to scale faster, work smarter, and consistently grow their revenue through data-powered insights and proven methodologies. Concentrix B2B Sales fosters a high-performance culture that encourages growth, success, and opportunity for our employees, clients, and partners. We are looking for a proactive & communicative Customer Success Specialist to join our team. You’ll partner with a wide range of clients, ensuring they enjoy a smooth onboarding experience and get the most out of our cutting-edge software solutions. If you excel at building great relationships, love helping clients succeed, and thrive in a consultative role, we'd love to hear from you! What You'll Be Doing

• Act as an Implementation Consultant for various software solutions, expertly guiding new clients through a smooth onboarding and post-onboarding process.
• Engage in Face-to-face customer meetings in order to promote the adoption and ongoing engagement with various IT solutions.
• Maintain a deep understanding of a variety of products and advise clients on the best practices and optimization strategies
• Track key customer lifecycle milestones, from onboarding to license activation, ensuring user engagement and goal achievement.
• Accurately record client interactions and activities in CRM systems.
• Support clients with effectively triaging and resolving troubleshooting tickets.
• Working Hours: Monday – Friday, 3:00 PM – 12:00 AM;
• Remote role

What We're Looking For

• Fluent in English - both written and verbal.
• Exceptional communication and teamwork skills.
• Confidence in engaging clients during face-to-face virtual interactions.
• Experience in customer support or client-facing roles would be considered as an advantage.
• A proactive, problem-solving mindset focused on customer satisfaction.
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel).
• Ability to prioritize tasks, manage time effectively, and work independently under deadlines.

What We Offer

• Monthly transportation and internet allowance.
• Quarterly performance-based bonuses.
• Comprehensive medical plan, including health and dental care, fully covered by the employer.
• Life insurance coverage.
• Multisport card.

Please send us your CV in English. Only short-listed applicants will be contacted. All applications will be treated as strictly confidential. Help us G.R.O.W. Join us!