You'll be part of a retention team , meaning customers come to you. Your mission is to understand why they want to leave, offer the right solution, and turn a potential cancellation into a positive experience. You'll also spot opportunities to recommend services that genuinely add value.
- Handle inbound calls in Italian from customers considering cancellation
- Find solutions, offer alternatives, and build loyalty
- Advise on products, promotions, and exclusive offers
- Upsell and cross-sell where it makes sense
- Hit quality and performance targets
- Fluent Italian (mandatory) + good English
- Experience in customer service or call center (preferred, not required)
- Good communicator, solution-oriented, calm under pressure
- Reliable, punctual, and comfortable with basic computer tools
Base salary €920 gross/month
Performance bonus up to €360 gross/month
Language allowance (IT+EN) €250 gross/month
Meal allowance €10.20 net/day
Assiduity allowance €110 gross/month
Flex work allowance €60 net/month
Why this role?
This isn't just another call center job. It's a stable, well-paid international opportunity where your language is your biggest asset - and it's rewarded accordingly. Permanent contract, remote setup, real career progression, and a team that's built to grow.
If you're fluent in Italian and ready to take the next step, we'd love to talk.
Apply now
By applying, you consent to your CV and personal data being shared with our client for recruitment purposes, in accordance with GDPR.
Skills: italian,sales,english,customer service
