You'll be part of a retention team , meaning customers come to you. Your mission is to understand why they want to leave, offer the right solution, and turn a potential cancellation into a positive experience. You'll also spot opportunities to recommend services that genuinely add value.
- Handle inbound calls in French from customers considering cancellation
- Find solutions, offer alternatives, and build loyalty
- Advise on products, promotions, and exclusive offers
- Upsell and cross-sell where it makes sense
- Hit quality and performance targets
- Fluent French (mandatory) + good English
- Experience in customer service or call center (preferred, not required)
- Good communicator, solution-oriented, calm under pressure
- Reliable, punctual, and comfortable with basic computer tools
Base salary €920 gross/month
Performance bonus up to €360 gross/month
Language allowance (FR+EN) €250 gross/month
Meal allowance €10.20 net/day
Assiduity allowance €110 gross/month
Flex work allowance €60 net/month
Schedule Monday to Friday, rotating shifts between 07h–18h. Weekends always off.
Why this role?
This isn't just another call center job. It's a stable, well-paid international opportunity where your language is your biggest asset - and it's rewarded accordingly. Permanent contract, remote setup, real career progression, and a team that's built to grow.
If you're fluent in German and ready to take the next step, we'd love to talk.
Apply now
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Skills: english,german,sales,customer service