Location: Remote, PST hours Monday–Friday
Employment Type: Full-time
Reports to: CEO
Compensation: Base salary + commission
OTE: from $126K to $220k+ (inc base + commission on backend sales)
About the Company:
My client helps medical students and residents perform at the highest level on the most important exams of their careers. Their programs are designed to help future doctors improve exam scores, match into competitive specialties, and unlock life-changing professional opportunities.
These exams carry enormous consequences. A poor result can mean dismissal from medical school or losing a residency opportunity. A strong result can dramatically increase a physician’s lifetime earning potential and career trajectory. Because of this, Yousmle operates with an extremely high level of urgency, care, and performance.
The Role:
You’ll be joining a high-performing team with a clear playbook already in place. You'll be responsible for managing relationships with active clients, walking them through a consultative process.
This role is built for Account Managers who want ownership, stability, and serious upside.
- Manage 50+ client accounts in total after 3 month ramp - Own the client relationship as the go-to expert
- Achieve a monthly upsell rate of 30% and keep refunds/cancellations below 3%
- Analyse student decision making and thought processes to identify learning gaps, patterns, and opportunities for improvement.
- Provide coaching and guidance on personal development topics such as time management, productivity, goal setting, and accountability.
- Support students in overcoming challenges and maintaining progress throughout their learning journey.
- Build strong relationships with students through regular communication and mentorship.
- Identify opportunities to introduce additional programs, services, or resources that align with student goals and drive increased lifetime customer value (LCV).
- Collaborate with internal teams to ensure students receive a high quality and results driven experience.
- Play a key role in building and refining the systems that make this role more effective over time.
- Stay highly organized, tracking multiple timelines, and ensuring every priority is followed through to completion and keeping the CRM up to date
- Showcase wins by securing client testimonials and success stories.
- Work remotely with the freedom to set your schedule while staying available for key client moments.
Value of the Offer: Programs range from $9k-$30k
We’re Looking for Candidates Who:
- Medical, healthcare, life sciences, or medical education background, particularly from medical school, residency, or healthcare training environments
- Experience as a coach, learning specialist, educator, tutor, or academic success advisor working with high performing students or professionals
- Previous sales, customer success, or account management experience with responsibility for renewals, retention, or upsells
- Passion for learning, technology, and AI, with the curiosity and flexibility to help shape new systems, tools, and processes as the business evolves
- Strong coaching, mentoring, or client success experience with the ability to drive accountability, behavior change, and measurable client outcomes
- Highly proactive, resourceful, and adaptable self starter who thrives in a fast moving environment with evolving systems and processes
- Strong educational and communication skills, able to simplify complex concepts and teach them effectively to clients
- Commercial mindset with confidence in consultative upselling, retention conversations, and helping clients continue their journey when appropriate
