Collections Agent

Overall Summary At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join Close Brothers Motor Finance Team where you will cover all aspects of customer queries. Working as part of the Telephony Team our ideal team member will have previous experience with handling inbound customer calls, outbound arrears calls and possess excellent customer service skills. To be successful in role you will be an excellent communicator with strong negotiation and influencing skills. Responsibilities

• Answering a high volume of telephone calls per day.
• Dealing with incoming and outgoing calls from customers assisting them with their queries, always adhering to the relevant data protection guidelines.
• Negotiating payment plans or settlements with customers, in accordance with authority matrix and company collections policy.
• Actioning customer requests, i.e. change of bank details, due date requests, change of address, statements etc. within the relevant turnaround times.
• Processing direct debit mandates received and update bank details.
• Manually taking payments via debit card facility re: settlements/payments and arrears.

WE WOULD LOVE TO HEAR FROM YOU IF:

• You have excellent customer service skills
• You have previous experience in a customer focused environment
• You are APA Qualified – Must hold a Professional Certificate in Consumer Credit
• You have excellent IT Skills (MS Word, Excel and Outlook)

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:

• Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act in line with CBI guidelines and regulations.
• Previous experience in a collections or underwriting position dealing with large volumes of phone calls and customer queries.

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back. About Us For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250. To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers To find out more about life at Close Brothers: https://www.closebrothers.com/life-close-brothers#374017299-899295541 To find out more about our benefits: https://www.closebrothers.com/employee-benefits To find out more about our commitment to creating an inclusive environment: Our Responsibility - Diversity and inclusion ¦ Close Brothers Group