CleanTasker is looking for an enthusiastic, customer-focused Sales & Customer Success Representative to help grow our customer base and deliver a great experience from the first enquiry through to successful onboarding.
This is a fully remote role for someone based in Australia, with preference given to candidates located in Brisbane.
**No Agencies**
**Must be living in Austrlia**
You will manage incoming leads, engage prospective customers, run product demonstrations, and support new customers until they are confidently using CleanTasker.
CleanTasker is an all-in-one SaaS platform purpose-built for commercial cleaning and facility management businesses. Our platform gives organisations real-time visibility across multiple sites through task tracking, custom checklists, staff verification, reporting, alerts, client portals, and proof-of-service tools.
We help businesses reduce administration, improve accountability, and run more proactive, efficient operations.
As a Sales & Customer Success Representative, you will combine sales, product demonstrations, CRM management, customer service, and onboarding responsibilities.
You will take ownership of incoming leads generated through Meta and LinkedIn advertising, manage them in HubSpot, and contact prospects promptly to understand their needs and book relevant product demonstrations. You will then guide prospective customers through the sales process and continue supporting them after they sign up.
This is a great opportunity for an experienced sales representative who enjoys building relationships, learning a SaaS product deeply, and helping customers achieve success.
- Manage and maintain incoming leads in HubSpot, ensuring records, notes, activities, and follow-up tasks are accurate and up to date.
- Review and promptly contact leads generated through Meta and LinkedIn advertising campaigns.
- Qualify prospective customers by understanding their business, operational challenges, current systems, and requirements.
- Make outbound calls, send follow-up emails, and use other outreach methods to engage leads and book product demonstrations.
- Schedule and run engaging online product demonstrations tailored to each prospect’s needs.
- Clearly explain CleanTasker’s features, value, and benefits to business owners, managers, and operational teams.
- Maintain an organised sales pipeline and follow up consistently with prospects throughout the decision-making process.
- Work closely with the wider team to share lead insights, progress opportunities, and support sales targets.
- Support new customers through onboarding, including account setup, initial guidance, product walkthroughs, and training.
- Respond promptly and professionally to customer questions, requests, and early-stage support needs.
- Proactively follow up with new customers until they are fully onboarded, confident using the platform, and receiving value from it.
- Gather customer feedback and share recurring questions, improvement ideas, and customer insights with the product and operations teams.
- Build positive, long-term customer relationships that encourage retention and referrals.
- Previous experience in sales, business development, account management, customer service, or customer success.
- Confidence making outbound calls and following up with prospective customers.
- Experience using HubSpot or a similar CRM to manage leads, contacts, opportunities, activities, and follow-up tasks.
- Experience booking and running product demonstrations, online meetings, or customer presentations.
- Strong verbal and written communication skills.
- A professional, friendly, and helpful approach to customer interactions.
- Ability to build rapport quickly and understand a customer’s business needs.
- Strong organisation and follow-through, with the ability to manage multiple leads and onboarding activities at once.
- Comfort working independently in a fully remote environment.
- Based in Australia; Brisbane-based candidates are preferred.
- Experience working with or selling a SaaS product.
- Experience managing leads from paid social media campaigns, including Meta or LinkedIn.
- Experience in commercial cleaning, facility management, field services, workforce management, or another operations-focused industry.
- Experience supporting customer onboarding, implementation, training, or account activation.
- Familiarity with sales outreach tools, CRM reporting, and pipeline management.
- Join a growing SaaS company with a practical product that improves day-to-day operations for essential service businesses.
- Gain experience across lead management, sales, demonstrations, onboarding, and customer success.
- Take ownership of meaningful customer relationships from first enquiry to successful platform adoption.
- Work remotely from anywhere in Australia, with a preference for Brisbane-based team members.
- Grow your skills and career as CleanTasker expands.
If you are an enthusiastic sales professional who enjoys connecting with people, demonstrating technology, and helping customers succeed, we would love to hear from you.