Customer Success Manager

Fluent German - (Remote, Germany)Join a Global Leader in Cybersecurity as an experienced CSM!

This is an opportunity to be part of a world-class cybersecurity company that is shaping the future of the space. With partnerships with over 2,000 organisations worldwide, this company is widely recognised as an industry leader, backed by major investment firms and recognised on prestigious lists like the Fortune Cyber 60!

As they continue to expand in Europe, they are looking for a fluent German-speaking Customer Success Manager with a technical background to ensure customers successfully adopt and maximise the value of their solutions.

What Success Looks Like....

As a Customer Success Manager, you will be the primary contact for enterprise customers across Germany and DACH regions, leading them through a journey of successful product adoption and long-term value realisation. You will serve as their trusted advisor, helping them navigate complex security challenges while ensuring strong retention and satisfaction.

• Own Customer Happiness & Retention - Build strong relationships with customers at all levels, including senior executives, ensuring they achieve their security and business objectives.
• Product & Industry Expertise - Leverage your technical background to guide customers through the deployment and adoption of cutting-edge cybersecurity solutions.
• Proactive Account Management - Monitor customer health, usage, and engagement, identifying risks and opportunities for expansion.
• Strategic Orchestration - Act as the quarterback of the customer experience, collaborating across support, product, and sales teams to drive outstanding results.
• Advocate for Customers - Serve as the voice of the customer, providing feedback that shapes product development and service improvements.

Who You Are

• Fluent in German and English – Ability to manage enterprise customers across Germany and the DACH region.
• Technical Background - Experience in cybersecurity, network security, etc would be ideal (but not essential).
• Customer Success Expertise - Previous experience in a customer success, account management, or technical consulting role, managing enterprise accounts.
• Relationship Builder - Strong ability to engage with both technical teams and C-suite executives, fostering long-term partnerships.
• Strategic Thinker & Problem-Solver - You proactively anticipate challenges, align internal teams, and drive results for your customers.

Why Join? Work with a Global Leader, Career Growth & Impact + Collaborative Culture.

Disclaimer- due to the volume of applicants on some of our roles if you are not contacted within 7 days of applying, please assume you have been unsuccessful.