We are working with a leading international healthcare company to recruit a Polish-Speaking Technical Support Advisor to join its customer support team in Bulgaria.
The role is ideal for someone with strong communication and problem-solving skills who enjoys helping customers troubleshoot technical issues and ensuring they receive a smooth, reliable support experience when using medical devices.
Location: Bulgaria — Remote
Employment Type: Full-time
Language Requirements: Polish C2 + English C1
Remuneration: Competitive base salary + bonuses
- Provide technical assistance to customers using medical devices.
- Troubleshoot product and device-related issues efficiently and professionally.
- Guide customers on product functionality and usage.
- Coordinate repair or replacement processes when necessary.
- Handle customer enquiries and complaints with patience and professionalism.
- Maintain accurate documentation and follow established support procedures.
- Ensure compliance with company policies and quality standards.
- Polish at C2 level and English at C1 level.
- High School Diploma.
- Strong customer service and communication skills.
- Technical support and troubleshooting abilities.
- Experience in complaint handling and problem-solving.
- Call centre or customer support experience is an advantage.
- A customer-focused, responsible, and solution-oriented approach.
- Previous professional experience is preferred but not mandatory.
- Competitive remuneration based on experience, skills, and performance.
- Performance bonus and signing bonus.
- Monthly meal allowance based on days worked.
- Health insurance through Generali.
- Multisport and/or Coolfit cards.
- Access to a dedicated learning platform.
- A dynamic, friendly, and supportive working environment.
- Career development guidance and tools to help you reach your full potential.
- Remote working model following the required onboarding period.
- Relocation support for eligible EU candidates.
- Monthly accommodation allowance for the first 3 months.
- Flight, bus, or train transportation support for relocation.
- And many other benefits!
