Customer Support Engineer

We're hiring a JIRA/Salesforce/Software Installation knowledgeable Support Specialist for a 9 month contract through 1/31/2027 working at our client Autodesk, a global SaaS firm. You should have 3-5 years' desktop/SaaS software support experience.Details follow:

• W2 pay rate: $27.59/hour (only US based candidates should apply)
• NO: C2C, 1099, visa sponsorship, or third party candidates are allowed.
• Length of contract: 5/4/26 to 1/31/27 (may extend/convert)
• Location: Remote role in MST. Will consider other geos.
• Interview Process: 2 by Zoom
• Top 3 “must haves” skills that need to be visible on your resume

>>>1. Salesforce / JIRA experience (preferred) and strong Excel (required)

>>>2. Customer Support/Customer Service experience (Level II or III)

>>>3. Software installation and configuration troubleshooting (Level II or III)

We’re looking for a personable, motivated Customer Support Specialist to join the our client's Education team to provide support and assistance to their global customer base of students and educators.About you:

• You have passion, energy, and drive for problem solving and ensuring customer delight.
• In addition, you will help our Level 1 Support agents with the knowledge they need and act as a point-of-contact for other internal team members.
• In this role, you will help support the transition of our Education offerings from legacy systems to our subscription platform, providing ongoing insights based on customer feedback trends to help improve ASAT and CES scores even as we manage through a disruptive transformation process.
• Our Education offerings are made available to students, educators, and academic institutions around the world.
• Our goal is to inspire and empower the next generation in their pursuit of the skills, experience, degrees, and careers that will allow them to imagine, design, and make a better world.

What You’ll Do:

* Provide exceptional service by connecting, solving, and building relationships with our customers in every interaction

* Think outside the box to effectively solve customer concerns and issues

* Continually learn and improve your knowledge of Autodesk’s Education platform to help provide an exceptional support experience

* Provide timely, consistent, and ongoing communication with customers and internal partners regarding their support cases until those cases are resolved

* Work with Engineering and your peers to identify high-priority cases that are impacting our customers

* Support escalations from Level 1 agents and help strengthen team knowledge through coaching and guidance

* Help identify customer feedback trends and recurring issues to improve the support experience during platform transition

What You Need To Have To Succeed:

* BS/BA preferred, but degree is not required with relevant experience

* Experience with Salesforce, JIRA, and strong Excel / spreadsheet skills

* Strong written and verbal communication, technical proficiency, organization, and accountability for follow-through

* Exceptional ability to build trust and communicate with customers in order to fully meet their needs

* 3 to 5+ years of experience in technical support or software application support

* Curiosity: at times, you’ll have to be a bit of a detective as you help solve some of the trickier issues escalated by our Level 1 support agents

* Excellent interpersonal, verbal, and written communication skills and professional etiquette

* Flexible and adapts well to rapid change

Job Posting Start Date:05/04/2026

Job Posting End Date: 01/31/2027

* Provide exceptional service by connecting, solving, and building relationships with our customers in every interaction

* Think outside the box to effectively solve customer concerns and issues

* Continually learn and improve your knowledge of Autodesk’s Education platform to help provide an exceptional support experience

* Provide timely, consistent, and ongoing communication with customers and internal partners regarding their support cases until those cases are resolved

* Work with Engineering and your peers to identify high-priority cases that are impacting our customers

* Support escalations from Level 1 agents and help strengthen team knowledge through coaching and guidance

* Help identify customer feedback trends and recurring issues to improve the support experience during platform transition

What You Need To Have To Succeed:

* BS/BA preferred, but degree is not required with relevant experience

* Experience with Salesforce, JIRA, and strong Excel / spreadsheet skills

* Strong written and verbal communication, technical proficiency, organization, and accountability for follow-through

* Exceptional ability to build trust and communicate with customers in order to fully meet their needs

* 3 to 5+ years of experience in technical support or software application support

* Curiosity: at times, you’ll have to be a bit of a detective as you help solve some of the trickier issues escalated by our Level 1 support agents

* Excellent interpersonal, verbal, and written communication skills and professional etiquette

* Flexible and adapts well to rapid change

INTERESTED? APPLY WITH YOUR RESUME AND CONTACT INFO. We'll call applicants on Monday and Tuesday after Easter.