Location: Remote (Preferred USA locations: Texas, Arizona or Illinois)
Type: Full-time
About CalcuQuote
CalcuQuote provides innovative quoting and supply chain management software for the electronics manufacturing industry. Our platform streamlines quoting, sourcing, and order management, empowering businesses to work efficiently. We prioritize client success through advanced technology and exceptional support.
Role Overview
As a Customer Support Specialist, you’ll be the first point of contact for customer inquiries via chat, email, and phone. Your role includes troubleshooting, providing guidance, and ensuring clients optimize their use of our platform. This entry-level position offers growth opportunities within a fast-paced SaaS company.
Responsibilities
- Customer Support: Address inquiries, resolve technical issues, and guide users in platform navigation.
- Product Expertise: Gain in-depth knowledge of the platform and relay customer feedback to improve features.
- Problem Solving: Troubleshoot issues, advocate for customer needs, and escalate complex cases.
- Continuous Improvement: Create knowledge base resources and enhance support processes.
Qualifications
- Experience: 0-2 years in customer support (SaaS or electronics manufacturing preferred).
- Skills: Strong communication in English, problem-solving, organizational, and technical aptitude.
- Attributes: Proactive, empathetic, self-motivated, and team-oriented.
- Preferred: Familiarity with supply chain software or tools like Zendesk.
Why Join Us?
- Growth Opportunities: Pathways to roles in customer success, account management, or product management.
- Dynamic Team: Collaborative, supportive culture emphasizing innovation and learning.
- Training & Development: Ongoing education to master our platform and industry.
- Flexible Work: Remote-friendly culture supporting work-life balance.
- Impactful Work: Shape the electronics manufacturing industry with state-of-the-art solutions.
How to Apply
Send your resume and a brief cover letter to join our team. Explain why you’re a great fit and how you’ll contribute to CalcuQuote’s customer support success.
CalcuQuote is an equal-opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
Join us to grow your career in the electronics manufacturing and SaaS sectors while making a meaningful impact! #remote
