Customer Service Representative

SALES SUPPORT REPRESENTATIVE

Calculated Hire is looking for a Sales Support Representative to effectively handle inquiries from internal and external sales agents received via phone and serviced in their Health Insurance partners contact center environment. A successful candidate will be able to interact appropriately and efficiently with agents using excellent interpersonal and listening skills, professionalism and phone etiquette skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.

DUTIES AND RESPONSIBILITIES: Scope of Appointment and Eligibility Verification (Medicare Supplemental Benefits).

· Handle a large volume of inbound calls in a timely manner.

· Activities related to inbound calls, LIVE chats from sales agents seeking support for partners Medicare products.

· Follow communication scripts during SOA calls and Eligibility calls to remain in compliance

· Maintain detailed knowledge of Eligibility requirements/qualifications for our plans, special elections, Medicare related information and HRA support.

· Verify Medicare information to check if a potential member has all requirements needed to qualify for one of our plans.

· Responds to all customers in a professional and courteous manner.

· Participates in meeting and/or committees as needed.

· Manages work balance between calls and of phone actives/Live Chats.

· Value all aspects of diversity.

· Exercise strict confidentiality in all matters. PHI information.

· LIVE chats for Eligibility Verification only.

QUALIFICATIONS

· Adaptable, flexible, and able to manage through change.

· Goal oriented and personally accountable; resourceful and self-directed.

· Demonstrated communications (written and verbal), interpersonal skills and fosters a team environment.

· Excellent listening and interpersonal communication skills.

· Ability to effectively organize, prioritize, multi-task and manage time.

· Demonstrated accuracy and productivity in a changing environment with constant interruptions.

· Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.

· Able to offer options and educate callers when appropriate.

POSITION REQUIREMENTS

· Accurate data entry skills and attention to detail

· Experience analyzing and solving customer problems required

· Excellent verbal and written communication skills

· Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer

· Proven ability to work independently as well as a productive member of a team

Benefits of working with Calculated Hire:

Previous experience working with this client and placing both permanent employees and contractors

Direct communications with the hiring manager, which allows us to have a clear understanding of the timeline and move candidates through the interview process faster

Great opportunity to gain sales and health insurance experience. Could feed into opportunity to leverage Calculated Hire's Licensed & Accredited Professionals Program (LAAP)