Fluent Italian + B2 English
Remote | Full-Time | 6-Month Contract (With Renewal Potential)
Start: 22/10
Do you love streaming your favorite shows and helping people? Join a dynamic and multicultural team supporting a leading global streaming platform (confidential client) as a Customer Support Specialist. Be the first point of contact for millions of viewers, representing one of the most recognized entertainment brands in the world — all from the comfort of your home.
What You'll Be Doing
As a Customer Support Specialist, you will:
- Deliver exceptional service via phone, chat, and email to Italian-speaking viewers
- Provide technical support and guidance on software functionality, system configuration, and network settings
- Assist with account access, subscriptions, application use, and content-related queries
- Handle complaints with empathy, professionalism, and efficiency
- Maintain accurate records of customer interactions and follow-ups using internal tools
- Represent the brand with enthusiasm, clarity, and care
- Monthly base salary: €1,000 gross (x14 months/year)
- Attendance bonus: up to €100/month gross (paid over 11 months)
- Meal allowance: €7.63 per worked day (net)
- Private health insurance: 100% covered after 6 months
- €2,000 – paid over 12 months during the first year.
- International team and continuous learning environment
- Schedule: Monday to Sunday, 7 AM – 9 PM (rotational shifts)
- Days off: 2 days/week (rotational)
- Project runs 365 days/year
- Fluent Italian speaker (C2/native) and strong English (minimum B2)
- Strong communication and active listening skills
- Problem-solver with a customer-first attitude
- Tech-savvy with basic troubleshooting knowledge
- EU citizenship or valid work permit to work in Portugal
- Good internet connection and quiet workspace at home
Application Review
Language Assessment (Italian + English)
1-2 Interviews with Project Team
