Customer Service Specialist

Looking for another #customerservicespecialist at DrWell!

DrWell is the first provider-to-consumer platform that connects patients and providers for holistic health and wellness care by streamlining treatment programs and medication orders. DrWell also offers providers access to cost-effective compounded medications, promoting personalized care and long-term health outcomes. We're also LegitScript #certified and connect #midlevelproviders with #medicaldirectors to increase Americans' access to care!

This is a full-time remote role for a Customer Service Specialist at DrWell but also with the opportunity to travel at least once per month, visiting our provider practices to help with practice success. The Customer Service Specialist will work under our Customer Service Manager and be responsible for providing support to our providers (providers will continue to provide customer service to their own patients!), ensuring satisfaction, and delivering a positive customer experience. Tasks include handling customer inquiries, creating subscription packages, resolving issues between provider and pharmacy, and maintaining a high level of service quality.

Qualifications

Customer Support, Customer Satisfaction, and Customer Experience skills

Phone Etiquette and Customer Service skills

Ability to multitask and prioritize customer needs

Excellent communication and listening skills

Problem-solving and conflict resolution abilities

Experience in a customer-facing role

Knowledge of healthcare industry practices is a plus

Associate's or Bachelor's degree in a related field

To Apply please send your resume and a brief introduction telling us why you're excited about working with DrWell to:

Samantha Graham, Director of Operations, DrWell

• samantha@drwell.com