Koordinátor Cestovní Agentury

We are currently hiring a Tour Coordinator!Bohemia Adventures seeks a dynamic, detail-oriented individual with demonstrated coordinating experience to help organize and run day tours for English-speaking guests to Bohemian and Saxon Switzerland National Park — and ensure participants have the best possible experience. The Tour Coordinator reports to the Executive Director and works closely with Tour Guides and other staff in a collaborative environment.

Responsibilities

• Maintain a high level of customer service for our English-speaking clients, both spoken and written form
• Respond effectively to new tour requests, including planning private and tailor-made tours 
• Assisting with the creation of itineraries for teambuildings and Private Tours
• Proactive Support for existing clients and responding to additional requests
• Operations and Tour Calendar Management
• Preparing morning pickups for clients and sending accompanying emails
• Serves as a floor manager to the Tours Guides Team during day-to-day operations
• Participate in and/or hold meetings as needed with team members and staff
• Ensure tour programs run smoothly, on time, and with a high level of detail
• Responsibility for payment transactions within tours and their regular checks
• Manages tour accounting program for Tour Guides, including the processing of weekly and monthly reports
• Responsibility for the vehicle fleet - assigning company vans to guides, dealing with regular and exceptional services, ordering extra vehicles from the rental company
• Develop and maintain tour scripts and marketing materials
• Work with the team on improving flow, efficiencies, and general operations of the Coordinator Center and Tour Activities
• Support the team leader in project activities including marketing, product management, and HR activities
• Manage the ever-changing adventure environment with clients from all over the world
• Ability to recognize and manage last-minute bookings, solving complications during tours
• Flexible working hours with possible overtime as needed during the busiest season
• Work from home 2 - 3 days/week (7-12 pm + 5-8 pm), including public holidays and two weekends each month
• Fluent in Czech and English. Other languages are welcome

Qualifications

· Bachelor’s degree or higher, or commensurate experience

· 2+ years of experience in customer service

· 1+ years experience in leadership or management

· 1+ years experience in the travel or tourism industry

· Ability to work in an organized, detail-oriented manner

· Ability to work in a fast-paced multi-task environment and under time constraints and deadlines

· A sports enthusiast with previous experience with similar work abroad is a big advantage

· Excellent communication skills, both written and verbal

· A self-starter able to work with minimum supervision and thrive in a collaborative environment

· Excellent Knowledge of personal computer software applications including Word, Excel, and Google Drive

· Valid Driver’s License

And what can you look forward to with us?

• The possibility to influence and improve the development of the entire company
• Work that you will enjoy in an international team and constant contact with clients from all over the world
• Personal growth, expanding your horizons, and finding your inner potential
• Teamwork with friendly colleagues in one of the fastest-expanding outdoor agencies in the Czech Republic

Employee benefits include great salary conditions, a pleasant team, company cell phone + laptop, attractive benefits, company events, team building, and other benefits.

Location

Bohemia Adventures is offering a fully remote working environment and expects to maintain options for flexible schedules and remote work. BA base is located in Prague, and this position requires the ability to participate in meetings once a month.  

How to apply

Submit a cover letter highlighting relevant experience and a current resume by email with the subject line “BA Coordinator [your last name]” to career@bohemiadventures.com. Start, part-time position. More details about us on www.bohemiadventures.com