Customer Services Administrator

Job Description - Remote Customer Service AdministratorAbout The Company Search is a reputable recruitment agency committed to connecting talented professionals with leading organizations across various industries. With a strong focus on diversity, inclusion, and excellence, Search has built a solid reputation for delivering exceptional staffing solutions that meet the unique needs of its clients. Our extensive network and industry expertise enable us to identify and attract top-tier candidates for a wide range of roles, ensuring both client satisfaction and candidate success. We pride ourselves on maintaining high standards of professionalism, integrity, and support throughout the recruitment process, fostering long-term relationships with our clients and candidates alike. About The Role We currently have an exciting opportunity for a dedicated and empathetic individual to join one of the UK's leading banking groups as a Remote Customer Service Administrator. This role is integral to the Financial Care team, specifically within the bereavement services, where you will be responsible for supporting the finalization of customer estates after a customer's passing. The position offers a predominantly remote working environment, providing flexibility and work-life balance, with the requirement to attend a banking hub in Glasgow or Leeds once a month or quarter, depending on your location. The contract is initially until the end of March 2026, with potential for extension or permanent placement based on performance. The working hours are Monday to Friday, 9am to 5pm, offering a standard full-time schedule. The role provides weekly pay at an hourly rate of 12.91 GBP and an attractive holiday entitlement of 39.5 days annually. The successful candidate must be available to start on the 10th of November, 2025, and should possess a background in administration or customer service, especially with experience handling sensitive or empathetic situations. Qualifications

• Previous experience in administrative roles or customer service environments
• Excellent attention to detail and organizational skills
• Strong communication skills, both written and verbal
• Ability to handle sensitive situations with empathy and professionalism
• Proven ability to manage workload independently
• Competence in working on own initiative and problem-solving
• Eligibility to pass credit, criminal, and Disclosure Scotland checks

Responsibilities

• Engaging with customers via telephone, email, and letter to provide support and information
• Delivering a first-class customer service experience with a positive and empathetic approach
• Scanning identification and verifying documentation within the in-house system
• Processing legal paperwork, including death certificates and estate documents
• Closing customer accounts and managing associated payments efficiently
• Handling inquiries related to Inheritance Tax and estate administration
• Providing comprehensive administrative support throughout the estate finalization process
• Responding to general estate and account closure queries in a timely manner

Benefits The role offers several benefits, including weekly payroll, an attractive holiday allowance of 39.5 days per year, and the flexibility of remote working. Additionally, you will have the opportunity to work within a supportive team environment, gain valuable experience in financial services, and develop your skills in handling sensitive customer cases. The contract duration until March 2026 provides stability and the possibility for future career progression within the organization, depending on your performance and organizational needs. Equal Opportunity Search is an equal opportunities recruiter. We are committed to promoting diversity and inclusion in the workplace and welcome applications from all suitably qualified individuals, regardless of race, sex, disability, religion or beliefs, sexual orientation, or age. We believe that a diverse workforce enhances our ability to serve our clients and supports our mission to provide equal opportunities for all candidates.