Customer Success Manager (B2B SaaS) x2 - Remote/WFH

2 X's permanent openings - Roles can be located across Brisbane/Gold Coast, Sydney or Melbourne - Fully remote... 1 - Mid-Snr level - Up to $90k + Super + Comms 1 - Junior-mid level - Up to $75k + Super + Comms   For the Mid-Snr level: experience with renewals, growth conversations, or managing higher-value/complex portfolios. For Junior-Mid level: strong foundations in CSM or onboarding, with the hunger to grow into more ownership and customer strategy.   We're partnering with a well-established Australian SaaS company experiencing strong growth across ANZ and international markets. With recent product expansion and an increasing customer base, two new opportunities have been created within their Customer Success team - one at mid-level and one with a more senior scope.   These are hands-on roles, suited to individuals who enjoy building deep customer relationships, solving problems proactively and acting as a trusted advisor to business users. For those at the senior end, you'll also take on more strategic accounts, lead renewal and growth conversations plus influence product direction through customer insights. Note: Experience working with hospitality, venues, events or hotel-based customers will be highly regarded, as this role supports customers operating in fast-paced, operational environments.   The roles:

• Owning a global portfolio of B2B SaaS customers and guiding them through onboarding, adoption and ongoing platform utilisation.
• Running training sessions, walkthroughs and success reviews to increase product confidence and strengthen engagement.
• Working cross-functionally with Product, Support and Sales to ensure customers receive a seamless experience.
• Identifying risks early, resolving issues, and keeping customers supported, informed, and set-up for long-term success.
• Driving retention outcomes, renewal preparedness - and (at senior level) supporting customer growth and expansion opportunities.
• Analysing customer usage patterns to advise on best practice workflows and help optimise functional value.
• Acting as the customer's advocate internally; so feeding insights into product improvements and enhancements.

 Experience required:

• Experience in Customer Success, Account Management or Implementation in a B2B SaaS environment.
• Strong communication skills - you're comfortable running training sessions, leading conversations and simplifying technical concepts.
• A proactive, relationship-first mindset with the ability to manage multiple customer accounts simultaneously.
• Confidence navigating cloud software, data-driven insights and customer workflows.

  Apply online - ASAP - sam@bespokeiq.com.au Interviews to commence Jan 12th onwards 2 stage process