Provide inbound and outbound customer service calls for client call center operations. Work remotely from a private, separated room and handle interactions according to client-specific protocols and procedures.
Key Duties
- Answer incoming calls and assist customers with questions, requests, and issue resolution.
- Make outbound calls as needed to support customer follow-ups and service processes.
- Follow established client protocols and maintain accurate, professional communication.
- Ensure customer interactions comply with company standards and call handling procedures.
- Ability to pass background screening.
- Demonstrated internet speed and computer proficiency.
- Access to a personal mobile device for two-factor authentication.
- Strong communication skills and customer-focused problem-solving.