Customer Service Representative (CSR)
About the Role
We are looking for a customer-focused and detail-oriented Customer Service Representative (CSR) to handle customer inquiries, provide support, resolve issues, and ensure a positive customer experience.
The ideal candidate has excellent communication skills, strong problem-solving abilities, and experience handling customer interactions through phone, email, and live chat. You should be comfortable working in a fast-paced environment while managing multiple requests professionally and efficiently.
Key Responsibilities
- Handle inbound and outbound customer inquiries through phone calls, emails, live chat, and other communication channels.
- Respond to customer questions, concerns, and service requests in a timely and professional manner.
- Resolve customer complaints by identifying issues and providing appropriate solutions.
- Maintain accurate customer records, interaction notes, and follow-up details in CRM systems.
- Follow up with customers to ensure their concerns have been addressed.
- Escalate complex or unresolved issues to the appropriate department.
- Coordinate with internal teams to ensure smooth customer service operations.
- Manage multiple customer interactions while maintaining service quality.
- Follow company procedures, communication guidelines, and service standards.
Required Qualifications
- Previous experience in Customer Service, Call Center Operations, Client Support, or a similar role.
- Excellent written and verbal English communication skills.
- Strong active listening, problem-solving, and conflict-resolution abilities.
- Professional phone etiquette and confidence handling customer conversations.
- Ability to manage multiple inquiries and prioritize tasks effectively.
- Good organizational skills and attention to detail.
- Comfortable working with CRM systems, ticketing platforms, and customer support tools.
- Ability to work independently in a remote environment.
Preferred Experience
- Experience supporting international or U.S.-based customers.
- Familiarity with CRM platforms such as HubSpot, Salesforce, or Zoho.
- Experience with customer support tools such as Zendesk, Freshdesk, Intercom, or Gorgias.
- Experience handling high-volume calls, emails, and live chat inquiries.
- Background in real estate, hospitality, home services, or property management is an advantage.
Tools & Software
- CRM: HubSpot, Salesforce, Zoho
- Customer Support: Zendesk, Freshdesk, Intercom, Gorgias
- Communication: Slack, Microsoft Teams, Zoom, Google Meet
- Phone Systems: Dialpad, RingCentral, Aircall
- Productivity: Google Workspace, Microsoft Office
How to Apply
Please submit your updated resume highlighting your customer service experience, communication skills, support channels handled, and CRM or customer support software used.