Senior Manager of Client Success

Our client is looking to add a Senior Manager of Client Success to their team. This a full-time/permanent remote opportunity working EST hours.

Must have pharmaceutical patient engagement experience to be considered!

The ideal candidate is a player/coach role that serves as the principal liaison for clients and internal stakeholders focused on overseeing flawless execution of patient engagement programs, managing the client relationship with an eye on growing the business relationships, and managing/ coaching a team of Customer Success Managers and/or Customer Success Associates. A successful SMCS is a proven leader able to develop trusted client relationships and determine an execution path when confronted with ambiguity and unique circumstances.

This is a client-facing role with key responsibilities of estimating, program design, contracting and reporting to align to company financial objectives and optimize overall program success and strategic client goals They will be key stakeholders in any escalations or troubleshooting needs. They collaborate closely with various internal teams such as Sales, Clinical Solutions, Creative, Analytics, Operations, Finance, Network and Legal and may be a point of contact for critical technical issues with Engineering, Product Support and Data Architecture.

Role Responsibilities:

• Manage, coach and develop direct reports to increase skills and core competencies
• Manage a pharma book of business to oversee programs throughout the entire program lifecycle including estimation, contracting, design and reporting
• Build strong client relationships as a trusted advisor, identify
• Monitor opportunities to grow business and extend client relationships
• Deliver program status reports and presentations to clients and internal stakeholders
• Manage CSMs and/or CSAs to support flawless execution of patient engagement programs that deliver results for clients
• Serve as internal advocate for client goals and requirements, coordinating with multiple internal groups to identify and meet client needs within program framework.
• Monitor program execution, performance, progress and budget, plus forecast revenue
• Collaborate with Analytics on measurement planning, execution, and reporting
• Utilize data understanding and strong data management practices to interpret budget trends, identify discrepancies, and ensure accuracy in reporting.
• Maintain and organize client data within Salesforce and CRM systems
• Develop and maintain internal processes and documentation needed for efficient operations
• Contribute to or lead special projects in collaboration with other departments when assigned

Qualifications & Experience:

• Bachelor's degree, or equivalent experience
• 3+ years people management experience
• 8+ years Client Success or Account Management experience
• 3+ years pharma DTC advertising experience
• Skilled at understanding and working with data

Skills:

• Proficient in Microsoft Office applications, with an emphasis on power point development
• Proficient with CRM software, including Salesforce, for client data organization and lifecycle tracking

• Demonstrated people management skills, including effective communication and the ability to navigate complex situations
• Excellent communicator across all modals
• Excellent time management and problem-solving skills
• Capable of adapting quickly to situations

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future™