Customer Service Representative

Job Title: Customer Service Representative

Location: Remote

Company: Bambi Baby

About Us

At Bambi Baby, we know parenting can be stressful. That’s why we’re here to make it easier. From strollers to car seats to furniture, we provide parents with the best products and the best support. We’re looking for a warm, service-driven Customer Service Representative to join our team and ensure every customer feels cared for.

What You’ll Do

• Answer customer inquiries via phone, email, live chat, and social media inquiries with a positive, professional demeanor.
• Deliver exceptional service that leaves customers feeling supported during an often stressful time in their parenting journey.
• Troubleshoot and resolve issues related to shipping, deliveries, and product parts.
• Collaborate with vendors (including UPPAbaby, Nuna, FedEx, Freight Club, and others) to find timely, effective solutions.
• Keep accurate records of customer interactions and follow up to ensure resolution.
• Represent the Bambi Baby brand with empathy, patience, and professionalism.

Schedule

• Remote position with set hours during the week.
• Weekend availability is required to support peak customer needs.

Compensation

• Pay range: $20–$23 per hour, based on experience.

What We’re Looking For

• Excellent communication skills (written and verbal).
• A positive, service-oriented attitude with the ability to stay calm under pressure.
• Strong problem-solving skills and attention to detail.
• Experience in customer service, retail, or e-commerce preferred.
• Familiarity with baby gear brands (UPPAbaby, Nuna, etc.) preferred.
• Ability to multitask across channels (calls, chats, social media).
• Team player who can work collaboratively with vendors and colleagues.
• Experience with tools like Shopify, Sellercloud, Gorgias, or Sprout Social is a strong bonus.

Why Join Us?

• Be part of a family-run company that truly values its customers and team.
• Gain hands-on experience with premium baby brands.
• Opportunity to make a real difference for parents during one of the most important times of their lives.
• Flexible remote work.