Insurance Services Specialist with German (Fully Remote)

About the Company

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

About the Role

For one of our clients - a leader in reshaping businesses with Strategy, Consulting, and state-of-the-art Technology, powered by the world’s largest network of tech centers, we are looking for – Insurance Services Specialist with German (Remote).

Responsibilities

• Be the first point of contact for insurance clients in a fully telephone-based role;
• Handle premium and payment enquiries with clarity, empathy, and professionalism;
• Keep customer interactions and follow-up actions accurately updated in the CRM;
• Support back-office tasks, including document checks and data verification;
• Coordinate with internal teams to ensure fast and accurate issue resolution;
• Deliver a smooth, professional customer experience from the first call to resolution.

Qualifications

• C1 German and good English – confident in both written and spoken communication;
• Experience in insurance, customer service, administration, or a similar environment;
• Excellent communication skills and a natural customer-first mindset;
• Strong attention to detail when working with documents, data, and CRM systems;
• Comfortable working with numbers, payments, and account information;
• Organized, proactive, and eager to learn Swiss insurance processes and terminology.

Required Skills

• C1 German and good English – confident in both written and spoken communication;
• Experience in insurance, customer service, administration, or a similar environment;
• Excellent communication skills and a natural customer-first mindset;
• Strong attention to detail when working with documents, data, and CRM systems;
• Comfortable working with numbers, payments, and account information;
• Organized, proactive, and eager to learn Swiss insurance processes and terminology.

Preferred Skills

• Experience in insurance, customer service, administration, or a similar environment;
• Strong attention to detail when working with documents, data, and CRM systems;

Pay range and compensation package

• 25 days of annual vacation and opportunities for career growth;
• Standard working time – Monday till Friday;
• Flexible benefits program and options to purchase company shares;
• Comprehensive health and dental insurance, along with life insurance;
• Food vouchers and Multisport cards for employees;
• Employee Assistance Program and bonuses for special occasions;
• Free language courses to support personal and professional development.

Equal Opportunity Statement

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_). Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, license No 1809).