Customer Success Manager

About ARZO

At ARZO, we provide businesses with a comprehensive suite of Contact Centre and Customer Experience (CC&CX) consulting, operational managed services support and project delivery. Our passion for solving complex problems, transforming businesses, and leveraging deep subject matter expertise enables our clients to focus on what matters most - their customers. We simplify the complex and help organisations deliver exceptional performance.

Despite not having a traditional marketing department, ARZO has experienced exceptional growth - and that’s no accident. Our success has been driven by client referrals, word-of-mouth reputation, and the strength of our people’s personal brands. We believe that authenticity, expertise, and trust are the most powerful marketing tools of all. When you join ARZO, you’re not just representing a company - you become part of a high-performing network that values credibility, thought leadership, and genuine relationships.

We’re looking for driven, curious, and customer-obsessed professionals to join our Client Success team. As a Client Success Manager (CSM), you will act as a trusted advisor to our clients and technology partners. Your goal is to drive measurable success, optimise technology adoption, and ensure exceptional client outcomes.

What you’ll do:

• Build strong, trusted relationships with executive and operational stakeholders.
• Lead strategic client engagements and business reviews.
• Create and deliver tailored roadmaps and value realisation plans for both ARZO and our partner’s clients.
• Guide clients through change, adoption, and transformation initiatives.
• Collaborate across delivery, consulting, and partner teams to align on goals.
• Solve business problems and support clients to achieve their business objectives.

What you’ll bring:

• 5+ years in client success, account management, or solution consulting in the CX Domain.
• Demonstrated ability to develop and foster trusted advisor relationships across various levels of the organisation.
• Deep understanding of CX, Contact Centre Operations, and CCaaS/technology landscapes.
• Strategic mindset, with the ability to identify opportunities and mitigate risks.
• Outstanding communication, facilitation, and problem-solving abilities.

Why Join ARZO?

• Immediate Start – Be part of a growing team.
• An opportunity to shape your own destiny.
• Work with an enviable client and partner base - with diversity of operational scale and industry verticals.
• Remote-friendly role – Must be located onshore in Australia.
• A fun, inclusive culture where you can be yourself and shine through your accomplishments.
• Work with a team of like-minded, customer focused professionals.

How to Apply?

• If this sounds like the opportunity you've been looking for, we’d love to hear from you. Please send your resume to jobs@arzo.com.au and include a brief note telling us why you're interested in joining ARZO