Call Center Representative

NEW JERSEY RESIDENTS ONLY - REMOTE CALL CENTER WORK

We are currently supporting a high-volume remote call center project for Marketplace Open Enrollment. We are seeking customer service candidates with call center experience for a 6 month assignment. GREAT OPPORTUNITY TO WORK FROM HOME.

Job Description:

• Handle incoming calls from consumers while following performance standards and privacy guidelines.
• Manage and respond to various inbound and outbound communications.
• Record and track all inquiries using the appropriate systems.
• Assist callers with new healthcare coverage applications, including eligibility reviews and enrollments.
• Support consumers with life event updates, demographic changes, disenrollment requests, and special enrollment periods.
• Provide requested materials through mail, email, or online download.
• Arrange translation services for callers who require language assistance.

Requirements:

• Minimum 6 months of call center experience
• Strong customer service and professional phone etiquette
• High School Diploma or GED required
• Must have your own Windows-based computer to work from home
• Quiet, dedicated workspace at home