Senior Account Manager | Healthcare Insurance | Remote

About AP Companies

AP Companies is a global medical cost intelligence, control and assistance group, focused on managing and controlling international healthcare spend. With over 25 years of experience, AP Companies is chosen by more than 50 well-known Insurance Companies and Employers around the globe. We support insurers, corporates and international operators worldwide through data-driven cost containment, real-time case management and global medical assistance. 

Role Overview

The Senior Account Manager will play a key role in managing and developing strategic client relationships across international markets. The role is responsible for ensuring excellent service delivery, maintaining long-term client partnerships and supporting the continued growth of AP Companies' global business.

In addition to managing key accounts, the Senior Account Manager will lead and coordinate the Account Management team.

What You'll Do

• Manage and develop relationships with assigned clients, acting as their primary point of contact
• Build and maintain strong, long-term relationships with clients and partners at both operational and senior levels
• Take commercial ownership of your accounts and shape their strategic direction
• Build trusted, long-term relationships with key client stakeholders, acting as their primary point of contact
• Run regular business reviews, providing data-led insights and recommendations
• Own client retention, renewals, and the development of long-term strategic partnerships
• Support commercial negotiations, pricing strategy, and proposal development
• Represent AP Companies at client meetings, industry events and conferences
• Ensure operational delivery aligns with commercial commitments to improve client outcomes and experience
• Collaborate with internal teams to resolve challenges and deliver exceptional service
• Lead, support and coordinate the Account Management team
• Allocate and prioritize workload across the team based on business and client requirements; monitor team performance, productivity and quality of service delivery

What We're Looking For

• Proven experience (5+ years) in Customer Success, Account Management, or a similar B2B role in international health insurance, travel insurance, assistance, TPA or healthcare management
• Experience designing and managing client-facing processes, with a strong focus on SLA adherence and compliance
• Previous experience leading or coordinating a team
• Highly organised, proactive, and confident juggling multiple work-streams
• Commercial awareness and client-focused mindset
• Excellent communication, presentation, relationship-building, and stakeholder management skills
• Strong analytical, negotiation, and problem-solving abilities, with a collaborative approach to getting things done
• Fluent English required; additional languages are an advantage