Account Manager, Customer Experience

Who We Are At Amsive, we're more than just a performance marketing agency; we're a team that thrives on collaboration and innovation. We offer a supportive environment where personal growth is just as important as professional development. We're a team of passionate individuals ready to tackle challenges, learn from one another, and drive results. We believe in empowering our team members, providing them with the tools they need to succeed, and trusting them to lead the way. With decades of expertise and a commitment to integrated solutions, we don't meet the industry standard; we're setting it. If you're looking for a place where your work matters, a career path you can grow on your terms, and a team that's as invested in your success as you are, Amsive is for you. We offer a unique blend of flexibility, growth opportunities, and a culture that values each individual. Join us, and be part of the team ready to welcome, support, and grow with you. We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.** This is a REMOTE position. Candidates can be located anywhere in US time zones. Candidates will be required to work ET time zone. New York Metropolitan area is a plus.** What we are looking for: Amsive is hiring an Account Manager to join our Customer Experience team, with prior experience working with clients in the eCommerce and Education space. We are targeting client-facing experience and a marketing solutions background. The Account Manager will be a key member of our Customer Experience team and collaborate with internal Customer Intelligence, Creative, SEO, Digital Media, Direct Mail, Email and Analytics teams. We’re looking for an Account Manager with a passion for online and offline marketing, a propensity to problem-solve, phenomenal attention to detail, and who displays strong leadership qualities. The candidate should be a self-motivated team player who can manage and prioritize multiple simultaneous projects and provide client facing proactive communication daily on strategy and project status.  What you will be doing:

• Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction and proactivity of account to drive marketing goals.
• Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
• Become proficient in company designated tools for success in project and account management
• Create and proactively manage internal timelines for projects and programs through proactive communication.
• Log all resource hours into Amsive designated project management tool (Asana) daily.
• Schedule, organize and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
• Oversee implementation, delivery, and execution of program promise; manage client expectations by providing timing and budget implications of scope change requests
• Facilitate and manage the invoicing process
• Maintain and/or improve account profitability through effective scope management
• Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid-large agency accounts in the form of PowerPoints, POV’s and analytics reports from excel to dashboard technologies to optimize and retain business.
• Develop an understanding of client business needs and objectives; develop cross-channel insights and recommendations to solve larger business problems and improve key performance metrics, develop key insights for quarterly and annual business reviews
• Work collaboratively with other team members to develop audience, creative, and channel testing ideas.
• Proactively identify new business opportunities with existing clients under management, working with Account Director and Sales to effectively bring them to closure.
• Be curious, with a thirst for learning more about data centric marketing

Who you are:

• 2-4+ years experience managing direct or digital marketing programs, with proven results in Print, Paid Search, SEO and/or social media initiatives
• 2+ years experience in agency environment preferred
• Advanced knowledge of web analytics and digital marketing tools, including Google Analytics and Google Ads Keyword Planner (Conductor Searchlight and Marin knowledge a plus) preferred
• Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members
• Experienced in compiling, documenting, and communicating client requirements to internal stakeholders (in digital marketing, or creative services, or operations)
• Must have experience overseeing implementation or managing and executing multi-channel marketing campaigns as main client point of contact. Paid Digital Media (Social, Search, Display, etc.) and non-paid digital media (SEO, Organic Social) preferred
• Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment.
• Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members.
• Some experience in working with Personally Identifiable Information (PII) desired as it relates to one-to-one marketing.
• Strong grasp and demonstrated application of marketing and communication principles
• Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
• Demonstrated excellence in building and maintaining profitable client relationships
• Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800. Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment. As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. Powered by JazzHR rHehwDshcp