Customer Service Representative

About AMP&M, LLC

Founded in 2006, AMP&M, LLC is a woman-owned, full-service promotional products and creative branding company. We support clients with branded merchandise, custom programs, events, tradeshows, and marketing initiatives through a national supplier network and a client-focused service model.

Position Summary

The Customer Service Representative provides responsive customer care, order management, and sales support. This role partners closely with sales representatives, suppliers, and internal teams to process orders accurately, manage timelines, resolve issues, and help deliver a positive client experience.

The CSR will work in the Facilis Order Flow system to manage jobs from order entry through shipment and billing support. Training will be provided.

Key ResponsibilitiesCustomer Service and Sales Support

·   Provide professional, friendly, and timely support to clients, sales representatives, suppliers, and internal team members.

·   Communicate order issues, production concerns, inventory updates, and customer needs proactively.

·   Build strong partnerships with assigned sales representatives through consistent follow-up, attention to detail, and ownership of assigned work.

Order Processing

·   Review submitted orders within 24 hours for complete information, accurate pricing, acceptable margin, artwork readiness, and delivery requirements.

·   Return incomplete or noncompliant orders for correction and notify the sales representative with clear notes outlining required updates.

·   Create and send purchase orders and artwork to vendors; notify accounting and sales immediately if an order cannot be processed due to credit limits, past-due balances, or other issues.

·   Generate packing slips, backorders, and related order documents as needed.

·   Maintain detailed Job Tracker notes and follow-up dates so order status is clear and current.

Order Tracking and Vendor Coordination

·   Confirm vendor receipt of purchase orders and artwork; obtain estimated ship dates, proof status, and tracking information.

·   Send order acknowledgments and ship confirmations to customers promptly as information becomes available.

·   Manage follow-up dates for critical, rush, or special-action orders to support on-time shipment.

·   Process vendor acknowledgments and proof approvals the same day they are received.

·   Follow up on vendor invoices within 48 hours after shipment to support timely customer billing and vendor payment terms.

·   Update purchase orders, sales orders, and job descriptions as needed to match vendor invoices and ensure accurate billing, commissions, and repeat-order records.

·   Review and complete Job Tracker activity daily.

Product and Supplier Knowledge

·   Develop strong supplier relationships through meetings, communication, and ongoing collaboration.

·   Review supplier catalogs and product information to strengthen product knowledge, idea generation, and lead-time guidance.

·   Support project management needs and assist with other duties as assigned by leadership.

Required Skills and Qualifications

·   Self-directed, motivated, and able to complete tasks accurately and on time.

·   Strong communication, collaboration, organization, and time-management skills.

·   Ability to manage multiple details in a fast-paced, deadline-driven environment.

·   Professional, friendly, and polished communication with clients, suppliers, and colleagues.

·   Strong computer skills, including Microsoft Office; Adobe Illustrator experience is a plus.

·   Ability to follow established processes within the Facilis business model.

·   Attention to detail, positive attitude, and desire to contribute to a growing business.

·   Professional appearance required for video calls and in-person meetings.

·   Bachelor’s degree preferred but not required.

·   Promotional products, Facilis, customer service, or fast-paced sales support experience preferred.

To Apply

Please send your resume, a brief cover letter and salary expectations to Kay Abner, President, at Kay@ampmbranding.com