Senior Product Support Engineer

Altra is a technology company focused on building powerful products that simplify complex IT operations. Our flagship platform, Dr Migrate, enables large enterprises to streamline and optimise their migration to Microsoft Azure with precision and scale. Trusted by global partners and used in mission-critical environments, Dr Migrate is transforming how organisations modernise their infrastructure. At Altra, we combine deep technical expertise with a pragmatic, automation-first approach to solving the biggest challenges in cloud migration and IT transformation.

We’re looking for a Senior Product Support Engineer to join our growing global team and play a key role in supporting our customers and partners. You’ll bring hands-on expertise in scripting, troubleshooting, and infrastructure operations, with a strong focus on PowerShell and/or Bash development and debugging.

Key Responsibilities

· Assist enterprise clients and partners with Dr Migrate deployments and usage

· Triage, manage, and resolve customer issues using JIRA Service Management

· Debug and resolve complex technical problems using PowerShell and/or Bash

· Collaborate with the development team on bug identification and resolution

· Provide input into feature development and roadmap priorities

· Maintain and create support documentation and internal knowledge base articles

· Automate workflows and improve CI/CD practices using GitHub and scripting

· Support administration tasks in Power BI and Azure environments

· Schedule and deploy patches and execute other product related maintenance activities.

Required Skills and Experience

· 5+ years in DevOps, product engineering or technical support roles

· Strong experience in scripting with PowerShell and/or Bash (must-have)

· Proficient in Azure DevOps, including pipelines and ticket workflows

· Deep knowledge of Microsoft Azure (AZ-104, AZ-700, AZ-400 certifications preferred)

· Hands-on experience with Azure Migrate in large-scale environments

· Good understanding of networking fundamentals (routing, subnets, etc.)

· Familiar with APIs and integrating automation tools

· Strong experience with GitHub, including CI/CD pipelines and code management

· Power BI administration knowledge (workspaces, permissions) desirable

· VMware and on-prem infrastructure experience is a strong plus