Project Support Officer (Junior or Intermediate) remote from Europe - Deadline 29/09/25

DESCRIPTION OF THE TASKS:

• Daily Operations and Ticket Management for SharePoint
• Efficiently manage and resolve daily support tickets related to SharePoint, ensuring timely and effective issue resolution.
• Monitor platform performance and escalate issues when necessary, with Microsoft.
• Workload report and ongoing tasks within the team meetings (weekly)
• Documentation
• Create and maintain documentation of the current SharePoint infrastructure.
• Ensure documentation is up-to-date and accessible to relevant stakeholders.
• Platform Support
• Provide ongoing technical and operational support to the SharePoint Platform Manager.
• Assist in platform migrations and configuration changes.
• Collaboration with Microsoft 365 Administrators
• Coordinate with administrators of other Microsoft 365 services (e.g., Teams, OneDrive, Exchange) to ensure integrated platform support.
• Participate in cross-functional meetings and contribute to platform-wide initiatives.
• Handle tickets of other Microsoft services that are introduced under the responsibility of Digital Workplace service (e.g. Microsoft Bookings, Viva Insight, Purview or other Microsoft 365 applications)
• Continuous Improvement
• Identify opportunities for automation and process optimisation.
• Propose improvements to enhance user experience and platform efficiency.

TASKS AND RESPONSABILITIES:

• Adhere to IT Service Management (ITSM) best practices, ensuring consistent, efficient, and customer-focused service delivery.
• Comply with the organisation’s security policies and data protection regulations, including the General Data Protection Regulation (GDPR).
• Safeguard sensitive information through appropriate handling and confidentiality measures.
• Apply appropriate access controls to ensure that only authorized personnel can access relevant systems and data.
• Maintain audit trails for all administrative actions to support accountability and traceability.

Level : Junior or Intermediate Delivery mode: Remote from European Countries ONLY EU CITIZENS Deadline 29/09/25