IT Support Officer -Australia Only

Role Description This part-time, remote IT Support Officer role (Australia-based candidates only) focuses on delivering timely technical assistance to internal team members and stakeholders. The IT Support Officer will respond to support requests, diagnose issues, and resolve incidents related to desktop computers, printers, and core business applications. Responsibilities include troubleshooting hardware and software problems, performing basic system checks, escalating complex issues to senior IT staff or vendors, and maintaining clear documentation of support activities. The role also involves guiding users through solutions in a clear, patient manner, monitoring recurring issues to suggest improvements, and supporting the setup and maintenance of secure, reliable remote working environments. The IT Support Officer will collaborate with colleagues across time zones, ensuring that technology supports the operational needs of Akwaba Finance. Qualifications

• Strong Technical Support and Troubleshooting skills to diagnose and resolve user issues efficiently.
• Solid foundation in Information Technology, including operating systems, basic networking concepts, and common business applications.
• Hands-on experience supporting Desktop Computers, including setup, configuration, and routine maintenance.
• Proficiency in Printer Support, including installation, connectivity, and resolving print-related issues.
• Ability to communicate technical information clearly to non-technical users, both in writing and verbally.
• Organized and detail-oriented approach to ticket management, documentation, and follow-up.
• Comfort working independently in a remote environment, with reliable internet access and time-management skills.
• Experience with remote support tools and basic cybersecurity practices is highly beneficial.
• Prior experience in a help desk or IT support role, preferably in a financial services or professional services environment, is an advantage.
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, or equivalent) or equivalent practical experience are desirable.