Online Chat Support

Online Chat SupportADF Medical Services Inc.

We're hiring a friendly and professional Online Chat Support agent to assist our patients and clients through our digital support platform. If you're a quick responder with great written skills and a passion for helping people — this role is for you.

Role: Online Chat Support Agent  Department: Customer Support & Patient Services  Location: Fully Remote 🕐 Type: Full-Time / Part-Time

What You'll Do:

• Respond to patient and client inquiries in real time via our online chat platform
• Provide accurate information on medical services, appointments, billing, and general support
• Handle multiple chat conversations simultaneously with professionalism and accuracy
• Log and document all chat interactions in our support and CRM systems
• Escalate unresolved or complex issues to the appropriate team or department
• Deliver a warm, helpful, and professional experience in every interaction
• Adhere strictly to HIPAA guidelines and patient confidentiality policies

What We're Looking For:

• 1+ year of online chat or customer service experience
• Strong written communication and grammar skills
• Typing speed of 45+ WPM with accuracy
• Ability to manage multiple chats at once calmly and efficiently
• Comfortable with chat platforms, CRM tools, and digital systems
• Reliable high-speed internet and a quiet dedicated workspace
• Medical or healthcare background is a plus but not required

What We Offer:

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible shift options including evenings and weekends
• Career growth and advancement opportunities within ADF Medical Services