Strategic Account Manager

About Adella Digital

Adella is a digital marketing agency dedicated to helping brands grow through strategy, creativity, and data-driven decision-making. We partner closely with clients to build scalable eCommerce systems, compelling brand experiences, and marketing programs that drive measurable success.

ResponsibilitiesClient Relationship Management

• Serve as the primary point of contact for clients, fostering trust and alignment across all projects.
• Build and maintain strong, long-term relationships through proactive communication and strategic partnership.
• Develop a deep understanding of each client’s business model, brand vision, goals, and challenges.
• Anticipate client needs, identify opportunities for improvement, and translate insights into actionable plans.
• Ensure overall client satisfaction by managing expectations, resolving issues, and celebrating wins.

Brand & Strategic Leadership

• Guide clients in developing and refining their brand positioning and messaging across digital channels.
• Present and implement integrated brand strategies that align with long-term business objectives.
• Partner with creative and strategy teams to ensure all marketing initiatives reflect the brand’s voice, tone, and values.
• Evaluate competitive landscapes and market trends to help clients stay ahead and adapt effectively.

Campaign Oversight

• Ensure all digital marketing initiatives align with client goals and brand strategy.
• Oversee campaign execution, ensuring deliverables meet both performance metrics and creative standards.
• Review and interpret key business-level metrics (LTV, CAC, AOV, ROAS) to guide decision-making.
• Provide regular, data-driven performance reports and actionable insights to clients.
• Manage budgets and ensure all KPIs and timelines are met.

Project Coordination & Team Collaboration

• Act as a bridge between clients and internal teams (email, media, creative, and web).
• Coordinate deliverables, timelines, and feedback loops across all departments.
• Lead client status meetings and provide clear communication on progress and outcomes.
• Support internal process improvement and contribute to team culture and accountability.

Risk Management & Reporting

• Identify and mitigate risks across accounts and campaigns.
• Maintain accurate documentation, including project timelines, reports, and deliverable tracking.

Ensure adherence to quality control standards and operational best practices.

Requirements

• 4+ years of experience in account management, client services, or brand strategy within a digital agency or marketing environment.
• Proven ability to build and maintain strong client partnerships based on trust, clarity, and performance.
• Experience developing brand strategies and guiding creative execution for digital-first brands.
• Strong understanding of Shopify, eCommerce operations, and performance marketing fundamentals.
• Exceptional communication and presentation skills, you can translate complex ideas into clear insights.
• Comfortable analyzing data and leveraging it to tell compelling brand and performance stories.
• Proactive, organized, and adaptable, you handle deadlines, feedback, and curveballs with confidence and positivity.
• Bachelor’s degree in marketing, business, communications, or related field (or equivalent experience).
• Bonus: Experience leading and mentoring small teams or cross-functional project groups