Technical Support - EU

Authority / purpose of the position

We are seeking an Technical Support Role to provide technical support to customers on the Euro region. In this position, you will be responsible for responding to customer inquiries and offering technical solutions, as well as building and maintaining strong customer relationships.

Main Responsibility/ Job Expectations

1. Provide timely support for product and services by answering technical inquires by customers through email, phone calls, and visits.
2. Offer comprehensive technical solutions and escalate issues and problems where warranted.
3. Summarize trends and technology as technical tips, FAQs and troubleshooting guides.
4. Recommend updates to technical information on company website and knowledge databases.
5. Present product and technical information at trade shows and customer field visits.
6. Participate in product training and continuing education on new applications to stay cutting edge in scientific technology.
7. Lead technical trainings for internal teams.

Knowledge/Experience/Competence

1.Knowledge：（Education/Major/Certification）：

• M.S. or PhD degree in immunology, protein chemistry or related discipline required

2.Experience（Professional、Project/Process、Leadership）：

• 3+ years of laboratory experience in immunoassay, protein chemistry, or other bioassay techniques required .
• Experience in applied science (antibody development, clinical research, diagnostics, etc.) a plus.
• Proficiency in Mandarin Chinese preferred

3.General Competence：

• Excellent written and verbal communication and presentation skills.
• Ability to manage and prioritize multiple projects around changing priorities.

4.Professional Competence：

• Strong analytical, critical thinking, and problem-solving skills.
• Dedication to providing great customer service.
• Process orientation with impeccable attention to detail.
• Passion to positively promote and drive success on company initiatives.