Customer Service Intake Agent - $18.00 per hour

About the Role

This opportunity is for a detail-oriented Customer Service Intake Agent supporting individuals seeking assistance with Social Security disability benefits.

The role serves as a direct point of contact for potential new clients, completing consultations and applications, verifying information for accuracy, and delivering a professional and supportive customer experience.

This position requires a clear phone presence, strong attention to detail, comfort with repetitive high-volume calls, and the ability to work efficiently in a structured remote environment.

Schedule: Monday - Friday, 9:00 AM - 6:00 PM EST

Training Schedule: Monday - Friday, 9:00 AM - 6:00 PM EST

What You’ll Do

• Handle inbound and outbound calls with potential disability clients
• Complete consultations and application intake for individuals seeking disability benefits assistance
• Ask a required series of questions verbatim from a script to collect and enter information accurately into the consultation and application system
• Confirm eligibility information and verify that there are no discrepancies within documents
• Provide professional, courteous customer service during every interaction
• Perform general office support duties, including checking email and chat communications consistently
• Enter data accurately while speaking with clients over the phone
• Maintain confidentiality and handle sensitive client information with care
• Manage repetitive, back-to-back calls on the same topic throughout the workday
• Remain logged into the work system and available to answer calls during scheduled work hours
• Adjust work hours when needed based on business needs
• Complete additional related duties and special assignments as needed

Qualifications

• High school diploma or GED required
• At least 2 years of previous high-volume call center experience required
• At least 2 years of experience using auto-dialer software required
• Experience reading verbatim from a script is highly preferred
• Strong reading, writing, and verbal communication skills required
• Active listening skills and the ability to enter data with correct spelling required
• Ability to talk on the phone and type at the same time required
• General multitasking ability required
• Excellent organizational, time management, interpersonal, and customer service skills required
• Strong attention to detail required
• Ability to work well in a fast-paced and sometimes stressful environment required
• Experience using computers and performing data entry functions required
• Reliable and dependable attendance required
• Ability to sit for long periods of time required
• Bilingual English and Spanish skills are a plus
• Must pass a background check
• Must pass a typing test with a minimum speed of 35 words per minute

Remote Work Requirements

• Must have a quiet home office area away from noise and distractions
• Must have a desk, chair, and basic work-from-home essentials
• Must have personal high-speed internet service
• Wi-Fi is not acceptable; a direct ethernet connection is required
• Minimum internet speed must be 100 Mbps download and 20 Mbps upload
• Must be logged into the work computer and available to answer calls during normal work hours

Benefits

• Medical, dental, and vision insurance
• Company-paid life insurance
• Company-paid disability insurance
• 401(k) plan with employer match
• Paid time off
• 10 company-paid holidays after 90 days of employment

Work Environment

This remote role involves prolonged periods of sitting at a desk, speaking on the telephone, and working on a computer. The position requires consistent focus, clear communication, accuracy in data entry, and the ability to maintain professionalism in a structured, high-volume call environment.