Customer Service Manager

Hello! We`re Abakus School - we're a leading international school of neuromathematics and cognitive development for children aged 5-12, blending online and offline learning with a science-backed, neuropedagogical approach. As we grow across Europe, we're expanding our support team to better serve families in English and Romanian. Your Role Be the trusted point of contact for parents and teachers — from onboarding to course completion. You'll:

• Support clients via chat, email, and calls on our platform
• Manage schedules, course changes, teacher swaps, and account updates
• Communicate clearly and warmly in English and Romanian
• Solve issues fast, anticipate needs, and boost satisfaction with our services
• Run check-in calls and handle feedback with care
• Keep records accurate and workflows smooth

Requirements

• Native-level English and Romanian (speaking & writing)
• Basic Russian is a plus
• Tech-savvy: quick with tools like Google Workspace, CRM, chat platforms
• Proactive, empathetic, and detail-oriented
• Great at multitasking, staying calm under pressure
• Team player with initiative, optimism, and a service mindset

Experience in customer support or education is a bonus — but your attitude and skills matter most. Benefits

• Fully remote role in a supportive, mission-driven team
• Paid training & growth opportunities
• Make a real difference in children's learning journeys

If you're organized, caring, and love helping people — we'd love to hear from you. Let's grow together. 🌱