Key Account Manager - Permanent contract - UK based Active

Reporting directly to our co-founder and sales director, Mathieu, your role will be to develop strong relationships and generate growth with around ten of our client accounts within your scope of action (North America & EMEA) alongside our 4 AE.

You will be responsible for

• Establishing a sales and loyalty strategy for each key account customer
• Meeting and getting to know each key contact within our key account customers
• Understanding and analyzing each customer's needs and responding with a tailored solution
• Building customer loyalty and ensuring customer satisfaction
• Identifying opportunities and levers for developing the solution within the account (up-sell & cross-sell)
• Conducting sales negotiations and anticipating each contract renewal
• Contributing to the animation of our customer community through partnerships and events

As a true leader, you will ensure effective coordination between the Customer Success, Sales & the marketing teams.🔎 KPIs:

• Grow each customer account.
• Increase the Net New ARR of the portfolio in line with your target plan.
• Secure all contract renewals as part of multi-year commitments.

• You have already worked in a KAM position in the HRIS ecosystem for 4-5 years for huge groups and on a BtoB market.
• Your unfailing optimism and taste for challenge will be your best allies,
• You are responsive and organized, and you are not afraid of interacting with customers,
• You are fluent/native in French and English.

Hiring process

• 1 visio interview with Audrey, our HR Manager,
• 1 fit interview with Mathieu, one of your co-founder and the sales director,
• 1 practical test,
• 1 referral call & 1 reverse referral call : you can be connected to whoever you choose to have another feedback (for example one of the CSM member).

🚀 Fast and transparent answer (3 weeks max)