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Yesterday Customer Services Articles Digested
Top Customer Services articles picked and summarized
Cx Today•16 hours ago•
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Amazon Connect Gets a New Name and Expands into a Family of 4 AI Solutions
AWS just rebranded Amazon Connect to Amazon Connect Customer—but it's more than a name change. It's now a family of 4 AI solutions for CX, supply chain, hiring, and healthcare. The future of contact centers is agentic AI. #AmazonConnect #CustomerServiceAI #AgenticAI #AWS #CX