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Yesterday Customer Services Articles Digested
Top Customer Services articles picked and summarized
Cx Today•1 day ago•
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Singapore's $774M Fine Against Singtel Exposes Critical Customer Service Infrastructure Flaws
Singapore's regulator just fined Singtel $774M for a customer service disruption affecting 500,000 users and emergency lines! This case exposes how infrastructure design flaws can cripple CX. Are your systems resilient enough? #CustomerService #CX #Telecom #Regulation #Infrastructure