Your Opinion Matters: Participate in the DPU's Annual Customer Satisfaction Survey!

Let Your Voice Be Heard!

The Los Alamos Department of Public Utilities (DPU) is excited to announce the launch of its annual 'Voice of the Customer' survey starting Monday, Jan. 13. This initiative aims to measure customer satisfaction and engagement regarding quality, reliability, and service.

In 2024, DPU received a Customer Satisfaction bronze-level award from the American Public Power Association, highlighting its commitment to customer service excellence. The survey questions are benchmarked by APPA, positioning DPU among the top 20 public power providers in the nation.

Utility Manager Philo Shelton emphasizes the importance of customer feedback: "The feedback of our customers is crucial in helping us improve our services. By taking a few minutes to complete our annual survey, you’ll help us understand how we can better serve this community’s utility needs. We’re committed to listening and learning from our customers’ experiences."

The survey will be conducted by GreatBlue Research through internet and telephone, targeting a randomly selected group of utility account holders. Results will guide DPU in enhancing its services, ensuring it remains approachable, communicative, efficient, and transparent.

Survey Timeline:

• Online: Jan. 13 - Feb. 6
• By Phone: Feb. 10 - Feb. 21

DPU also conducts a year-round transactional survey for immediate feedback on specific interactions. The annual survey encompasses a broader scope, targeting multiple facets of DPU's service as a utility provider.

DPU values community participation and encourages customers to engage in this crucial feedback process to help shape the future of utility services in Los Alamos.