Unveiling the Secrets Behind 65 Years of Customer Service Excellence at Around the World Travel

Celebrating 65 Years of Around the World Travel

Marking six and a half decades of operations this year, Around the World Travel in Nanaimo, B.C. has experienced it all. From its humble beginnings as the new kid on the block to navigating the high-flying days of airline expansion, the rise of travel agents, and the challenges posed by online bookings, commission cuts, and the pandemic, this agency has thrived through it all.

A Testament to Hard Work

A 65-year run is a remarkable success for any storefront business, but for a travel agency, it signifies something even greater. It highlights the importance of hard work, grit, and an unwavering commitment to customer service.

A Rich History

Founded in 1959 in the former Malaspina Hotel in Nanaimo, Around the World Travel predates even BC Ferries, which launched in 1960. The hotel's nightly room rate back then was just $1.75!

Leadership and Vision

Current president Nazir Hirji, who has been in the travel business for over 40 years, took over the agency in 2009. He emphasizes that the key to a travel agency’s success lies in adaptability, expertise, and personalized service. In a constantly evolving industry, successful agencies embrace change rather than resist it.

The Role of Human Connection

While technology and artificial intelligence have transformed booking processes, Hirji stresses that human connection and expert guidance are irreplaceable. Many clients, especially older ones, depend on travel advisors to navigate complex itineraries and ensure a seamless experience.

Relationship Building

Building relationships is crucial, according to Hirji. By understanding clients’ preferences, they can offer tailored recommendations, whether it’s the perfect cruise or a hidden gem destination. They strive to be trusted advisors rather than just travel agents.

Creating Unforgettable Experiences

Hirji loves the opportunity to create unforgettable experiences for clients. He believes travel has the power to transform, inspire, and bring joy. With each trip, he finds fulfillment in playing a role in making someone’s dream vacation come true.

The Importance of Relationships

Ultimately, for Hirji, it’s all about the people. The relationships built with clients and industry partners are deeply valued. Seeing the excitement and gratitude from clients upon their return makes all the hard work worthwhile.